CMG Financial Careers

POSITION OVERVIEW: 

The Escrow Management Analyst completes escrow analysis, assesses interest on escrow, processes escrow waivers and additions, and resolves escrow escalations in accordance with regulatory requirements.  They ensure annual escrow analysis, borrower refunds, and assessment of interest on escrow are processed accurately and timely. This person is an industry expert who must have significant experience, knowledge, and understanding of escrow account management. This role involves ensuring compliance with regulatory requirements and collaborating with other departments to deliver exceptional service.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Completes the annual escrow analysis process, ensuring the accurate and timely completion of scheduled escrow account analysis in accordance with state and federal regulations and investor requirements.
• Reviews and completes escrow analysis for all non-escrow loans with escrow advances.
• Processes escrow account waivers and additions, as applicable.
• Assesses interest on escrow to applicable escrow accounts per state guidelines.
• Monitors and completes research to resolve consumer, investor, and internal inquiries.
• Accurately documents systems with comprehensive status updates.
• Manages daily task work queue and monthly bulk processing.
• Researches and resolves exceptions and illogical conditions.
• Collaborates with other departments to resolve cross-functional issues.
• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operations.
• Works with escrow vendors & third parties utilized in the escrow administration processes.
• Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

• Proven experience in escrow management processes or in other relevant mortgage servicing departments.
• Knowledge of escrow administration processes, industry standards, consumer protection laws & regulations impacting escrow operations areas.
• Ability to have a cross-functional impact across the servicing operation.
• Highly organized, reliable, and results-driven
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
• Proficient in Microsoft Office and call center equipment/software programs
• Excellent communication skills both written and verbal.
• Ability to work within a team environment to foster positive work culture.
• Ability to engage with associates to achieve goals and objectives.
• Ability to work independently and as a member of high performing team.
• Commitment to excellence and extraordinary standards.

Direct Reports: No

PHYSICAL and ENVIRONMENTAL CONDITIONS

Standard office environment, equipment and tasks, including work at a computer terminal.  This position requires partial sitting and walking throughout the day.  Employees must be open to work overtime to complete assigned tasks.

CMG pays a competitive salary which ranges from $60,000 to $65,000. Factors that affect salary may include: Escrow and mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.