Data Center Operations Technician

Liquid Web Lansing, Michigan

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Description

Position at Liquid Web

 Are you a skilled Data Center Technician ready for your next challenge?

 Liquid Web, a leading provider of managed hosting and cloud solutions, is expanding our Lansing-based data center team and we’re looking for hands-on, technically driven professionals who thrive in fast-paced, high-availability environments. If you’re passionate about hardware, uptime, and solving complex technical issues, this is your opportunity to grow your career with a team that values expertise and innovation.
At Liquid Web, you’ll work alongside experienced technicians, take on meaningful infrastructure projects, and directly support the critical systems our customers rely on every day. Your skills in server hardware, networking, troubleshooting, and customer communication will help us continue delivering the exceptional service our brand is known for.
Apply today and be part of the team powering mission-critical hosting for businesses around the world.
This is a permanent, full-time, on-site role at our Lansing, MI Data Center, classified as overtime-eligible, with a pay range of $18.00 - $21.00 per hour, depending on experience. Our facility operates 24/7, and shift schedules are designed to ensure continuous coverage, which may include third shift, holidays, and weekends.
Responsibilities:
  • Decommissioning hardware
  • Destruction of data on reclaimed devices
  • Track inventory and maintain accurate recordkeeping
  • Test and troubleshoot hardware
  • Perform audits of datacenter infrastructure
  • Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
  • Check IP status on RBLs and process as needed
  • Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
  • Installing various operating systems and applying base configurations
  • Communicating with customers via telephone, chat, and email to provide exceptional support
  • Perform hardware firmware upgrades, and learn new hardware platforms
  • Rack servers, install cabling, and assist with other infrastructure needs
  • Deploy complex, highly available infrastructure and services
  • Assist with additional duties as instructed by leadership/senior techs on the team
Skills, Competencies, and Qualifications:
  • 1+ years relevant experience
  • Solid working knowledge of computer hardware
  • Excellent written and verbal communication skills
  • Exemplary organizational skills and attention to detail
  • Excellent diagnostic skills
  • Proven customer service acumen
  • Solid working knowledge of various Linux distributions
  • Experience installing, maintaining, and troubleshooting the LAMP stack
  • Basic experience with Windows Server
  • Basic networking knowledge
  • Understanding of different RAID configurations
  • Ability to setup and configure various operating systems
  • Ability to appropriately set up and decommission hardware within the constraints of the data center
We Offer:
  • Excellent Employer Contributed Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • A collaborative team culture
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.


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