Account Manager, Cloud Services (Remote)
Description
About Net at work:
Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.
Having started with just two employees, Net at Work is now more than 300 employees strong, and we are still growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs.
The Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses. As an inside sales team member, the Account manager is responsible for retention, contract renewal, and revenue expansion. The Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point. Sixty percent of this role is focused on client satisfaction, retention, and contract renewal. Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.
Responsibilities include:
- Act as the client advocate and ensure that client’s are receiving a positive digital employee experience
- Execute the client experience and sales strategies on a day-to-day basis
- Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
- Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
- Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities
- Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients
- Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
- Manage the sales cycle for product and service opportunities within the existing client base.
- Achieve inside sales quotas and goals by maintaining a solid continuous pipeline
- Deliver and regularly report on client health status and revenue forecasts
- Maintain all client documentation and CRM information
- Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized
Qualifications required:
- 2 years within a Managed Services organization
- 3 years in a Technical Account Management or Inside Sales role
- Demonstrated success in meeting or exceeding assigned sales quotas
- Strong track record of maintaining a high level of customer satisfaction
- Strong business writing and verbal communication skills
- Demonstrated ability to lead client meetings and presentations effectively
- Experience closing recurring service sales
- Business awareness of how IT relates to business strategy and goals
- Professional demeanor and appearance; punctual, personable, team player
Success Criteria & KPIs
- Achieves monthly and quarterly revenue targets as defined
- Accurately forecasts annual, quarterly, and monthly revenue
- All leads & opportunities are up to date in CRM
- 100% QBRs performed
- 0% unexpected churn
- $0 client AR >90 days
- 95% Client Retention Rate (CRR)
- Other criteria as defined or updated
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.