Wellness Attendant

Wellness Arden, North Carolina


• Answer all incoming calls in a professional and pleasant manner
• Greet all Wellness Center attendees in a timely and personable manner
• Provide courteous, prompt, and sincere attention to members, guests, and staff
• Maintain appropriate relationships with members, guests, and staff
• Validate memberships of attendees and ensure guest paperwork is submitted, if applicable
• Execute facility opening, in-shift, and closing procedures in a timely and complete manner
• Assist with general housekeeping and facility organizational standards
• Assist with amenity replenishment and inventory
• Maintain tennis court conditions, if applicable
• Assist with chemical testing of all pools, if applicable, and notify pool management company of any imbalances
• Assist with providing Wellness schedule information to members, guests and associates
• Maintain an informed connection to other Community event offerings to promote to members, including golf, social, and dining events
• Schedule and coordinate personal training, massage and esthetician services
• Demonstrate proper usage of all Wellness equipment with a well-informed, invested approach
• Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
• Assist with online calendar updates of current group fitness schedule, tennis schedule, monthly events, and assisting members with class/event registrations
• Assist with marketing submission in promotion of fitness classes or events
• Provide content regarding the weekly Wellness update sent out to membership
• Provide independent contractors with proper membership charges prior to services performed
• Assist with JONAS transactions on a daily basis
• Perform other duties as assigned
• Uphold the standards, procedures, and Cliffs core values in the presence and absence of authoritative supervision

• High School Diploma required
• First-Aid/CPR/AED Certification required
• At least one year of administrative coordination required
• Proficient in Microsoft Word, Excel, Access, and Outlook Express
• Ability to work in fast-paced environment
• Ability to multi-task
• Ability to work well with people on the phone and in-person
• Ability to problem solve and ensure member satisfaction
• Must be willing to learn new skills

• Must be able to stand throughout a work day
• Must be able to lift 40 pounds
• Must be flexible in schedule to accommodate member arrival and departure patterns