Outdoor Recreation Attendant

Wellness Six Mile, South Carolina


Description

 

Outdoor Recreation Attendant

JOB TITLE:Outdoor Recreation Attendant

DEPARTMENT:Outdoor Exploration

REPORTS TO:Outdoor Exploration Supervisor

CLASSIFICATION:Non-Exempt

UPDATED:October 2017

 

 

JOB SUMMARY:  The Outdoor Recreation Attendant provides an instrumental role in delivering the Cliffs experience to all incoming Members, Guests of Members, and Discovery Guests at the Surf Shop.  This position carries out the daily operational duties in an effective, safe, and considerate manner in order to maintain the warm and welcoming environment that is standard across the seven communities.  The Outdoor Exploration Attendant will work under structured processes to achieve the expected facility presentation and will need to do so with a flexible mentality in order to accommodate all incoming Member needs. This person will work directly with team members, the Recreation and Wellness Lead, and the Outdoor Exploration Supervisor to coordinate and implement service offerings in a thorough and timely fashion.  Success in this position will be measured in the consistency of facility presentation, timely and thorough execution of preparing exploration experiences, and friendliness of environment in which each incoming Member feels welcomed and a sense of belonging.

 

JOB DUTIES:

  • Greet all members in a timely and personable manner
  • Provide courteous, prompt, and sincere attention to members, guests, and staff
  • Maintain appropriate relationships with members, guests, and staff
  • Validate member or guest status and ensure waiver is current
  • Validate member or guest status and provide a wrist band
  • Execute facility opening, in-shift, and closing procedures in a timely and complete manner
  • Assist with general facility organizational standards
  • Maintain appearance and cleanliness of bathrooms and towels
  • Assist with providing outdoor exploration schedule information to members, guests and associates
  • Help with registration for outdoor exploration events
  • Demonstrate proper usage of all equipment with a well-informed, invested approach
  • Make sure everyone is briefed on safety standards during each visit to the Surf Shop
  • Enforce safety standards at all times
  • Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
  • Maintain appearance of Beach Club, Surf Shop, and beach – to include raking, picking up debris, leaf blowing, and arranging furniture
  • File waivers alphabetically by the end of each shift
  • Maintain personal appearance
  • Wear appropriate clothing and shoes for shift
  • Assist in administrative tasks pertaining to the Surf Shop and pool
  • Lead, plan, and/or deliver outdoor programs to include kayak and paddleboard tours, hikes, instructional classes, and private events
  • Put emotional and personal feelings aside to deliver an amazing experience to everyone
  • Maintain a positive attitude and work ethic
  • Look for needs during slower hours, predict and be proactive about what is needed during busy hours
  • Be prepared to give hands on instruction with kayaking and paddleboarding
  • Rotate between Surf Shop, Beach Club check in, and lifeguarding shifts
  • Record daily use statistics at Surf Shop
  • Perform other duties as assigned
  • Uphold the standards, procedures, and Cliffs core values in the presence and absence of supervision
  • Continually build knowledge of flora, fauna, and regional history
  • Be willing to work most weekends and holidays

 

 

BACKGROUND/EXPERIENCE:

  • First-Aid/CPR/AED Certification required
  • Lifeguarding Certification
  • Wilderness First Aid Certification
  • Ability to work in fast-paced environment
  • Ability to multi-task
  • Ability to problem solve and ensure member satisfaction
  • Must be willing to learn new skills

 

PHYSICAL REQUIREMENTS:

  • Must be able to stand throughout a work day
  • Must be able to withstand fluctuation workplace weather
  • Must be able to lift 40 pounds
  • Must be flexible in schedule

 

 

 

 

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