Outside Service Lead

Golf Salem, South Carolina


Description



JOB DUTIES:

• Provide Relational Service to all Members and Guests
• Responsible for leading the outside operations team and training all outside cart staff
• Participate in the certification process of all new hires
• Manage the flow of the outside operations including valet parking if necessary
• Responsible for preventative maintenance schedule, detailing of the golf cart fleet and communication with our club car authorized dealer for needed repairs
• Responsible for maintaining golf bag storage
• Supervise/facilitate outside operations for golf tournaments
• Maintain practice facility and its equipment
• Maintains sufficient inventory of parts and tools to support a quality cart repair and maintenance program
• Maintains cart storage and adjacent areas in a clean and orderly manner
• Stage carts in proper staging area prepared to service players as they arrive
• Detail staged carts in the morning as needed
• Supervise the staff to be attentive and “ready” to service the Member/Guest at bag drop
• Remove golf bags from vehicles or storage room and load onto carts
• Set practice facility and short game areas in accordance to The Clubs guidelines
• Wash range balls and towels daily
• Removes bags from carts and returns to either the Member/Guest’s vehicle or storage area
• Return carts to storage area removing towels, pencils, score cards, tees, trash, etc. from carts and reuse appropriate items
• Wash and detail carts before parking to charge overnight
• Properly plug carts in for charging for the night
• Execute the above to The Cliffs Standards


BACKGROUND/EXPERIENCE:

• Excellent communication/relational service skills
• Golf experience or knowledge of the game required
• Candidates must have professional presentation and strong customer service/interpersonal skills


PHYSICAL REQUIREMENTS:

• Possess the ability to drive a gas and/or battery operated golf cart, following safety guidelines
• Ability to lift, push, pull, carry up to 20 lbs.
• Must be able to withstand a range of outside weather conditions (heat/cold, rain/snow, etc.)
Must be able to withstand prolonged exposure to sunlight