Technical Support - Cleo Streem

Technical Support Rockford, Illinois


Description

Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. 

Simply put, Cleo ... never stops

The Position

Cleo’s Streem support department is looking for a skilled and motivated Technical Support – Tier 1 specialist to join their growing team. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.

What You Will Be Doing

  • Troubleshoot and develop technical solutions related to software and setup errors for customers
  • Create and carry out test scenarios to duplicate identified problems
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
  • Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
  • Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time
  • Work directly with customers via phone, email or remote access to provide top-tier customer service
  • Problem solving and communicating concepts effectively

Requirements

  • Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
  • Strong Server and Active Directory management
  • External client technical support experience
  • Network experience
  • Database/SQL scripting

Nice To Have
  • Basic Telco Experience PRI (T1) / SIP Trunking / Hosted VoIP


Benefits

  • Competitive base salary
  • Great Healthcare + Dental + Vision
  • 401k with company match
  • Opportunity to work on large, high impact projects
  • Ongoing training and development
  • Catered lunches and snacks galore!

Cleo is proud to be an Equal Opportunity Employer m/f/d/v.