CRM Product Analyst
Description
OBJECTIVE
The Digital Products team is responsible for transforming both the Clearview member and employee experience. As the CRM Product Analyst, you will play a critical role in the continued growth and development of Clearview’s customer relationship management (CRM) practice. You will be responsible for assisting the CRM Product Manager by eliciting business requirements for new features, developing testing plans, working with Clearview staff to ensure that new features meet expectations, and maintaining our digital learning curriculum. This position is ideal for someone who thrives on juggling several objectives at any given time and wants to gain experience working on all facets of the product management lifecycle.
WORKING HOURS: Monday-Friday 8:30am-5:00pm, with flexibility
MINIMUM QUALIFICATIONS
- Bachelor’s degree or equivalent experience required
- 2-4 years experience supporting the product development lifecycle as a business analyst, quality analyst, or product analyst, preferably leveraging Agile methodologies for a CRM product.
- Experience developing software quality assurance plans/test scripts and validating software features and functionality
- Demonstrated ability to develop clear and concise written content
- Demonstrated ability to effectively communicate with technical and non-technical audiences
- Detail-oriented problem-solver who can think “outside of the box”
- Experience working on cross-functional teams
- Ability to work independently with all levels of credit union staff
- Ability to respond to shifting priorities and make decisions with limited data
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist the CRM Product Manager with gathering and documenting detailed requirements for new features in Clearview’s CRM ecosystem (with a path towards playing a larger part in this as you grow into the role).
- Develop testing plans/scripts for each new CRM product release.
- Collaborate with business liaisons to execute test scripts and validate that delivered features meet expectations.
- Develop and manage the CRM curriculum on a gamified digital learning platform.
- Communicate detailed information about new features throughout the organization.
- Act as the first level of support for users; communicate production issues to the CRM vendor, seeing them through to resolution.
- Support product releases conducted outside of normal business hours.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.