Clearview Federal Credit Union Careers

Description

• High School diploma or equivalent required
• Minimum one year Real Estate Collections or transferrable experience required
• Demonstrates ability to work independently, as well as multi-task and prioritize work tasks
• Professional communication skills and ability to communicate with members, team members, collaborating departments and management through various channels as needed
• Strong adaptability and works well under pressure
• Excellent computer skills including Microsoft applications and spreadsheets

• Collection Efforts – 75%
• Responsible for monitoring and maintaining real estate accounts and queues
• Perform all collection efforts such as telephone contact, email contact and written correspondence and maintain detailed notes in Temenos
• Support other queues to facilitate teamwork in the department by answering inbound calls and making outbound calls to resolve delinquencies
• Member Experience - 10% 
• Possess knowledge of the Credit Union’s products and services
• Support daily operational functions across all business units within Member Resolutions
• Provide advanced member service by resolving questions and concerns submitted through various channels
• Training and certification – 10%
• Maintain NMLS certification
• Remain aware of and adhere to Clearview FCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and Fair Credit Reporting
• Maintain a working knowledge of regulations and laws surrounding collections and real estate
• Other duties as assigned – 5%  
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.