Field Service Technician

Professional Services Kitchener, Ontario

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Description

Position:         Field Service Technician           
Location:        Kitchener, ON        
Experience:    1-3 years of relevant work experience
 Job Type:       Full-Time Permanent 
Education:      Diploma/Degree in a related field
Division:        OTTO by Rockwell Automation  
About OTTO by Rockwell Automation   
OTTO by Rockwell Automation is a global leader in autonomous technology for material handling inside manufacturing and warehouse facilities. With over five million hours of production experience, OTTO autonomous mobile robots (AMRs) are trusted in mission-critical operations for some of the world’s most recognized brands. OTTO by Rockwell Automation was recognized as one of Fast Company’s Most Innovative Robotics Companies of 2023. For more information, visit ottomotors.com.     
OTTO by Rockwell Automation was acquired by Rockwell Automation effective October 2023.  Rockwell is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.   
We believe in providing our clients with the specific solutions to their problems. We’re shipping large, complex industrial mobile robotics platforms that require a skilled integrator to troubleshoot, repair and maintain them in the field.
 
As a Field Services Technician, you will be responsible for all things hardware.  You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls.
Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced.
You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. 
  • Support and repair existing customer deployments (requires traveling to customer location)
  • Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
  • Deliver training to partners, customers and end-users.
  • Execute and track recalls on deployed hardware at customer site.
  • Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
  • Review customer workflow, software and database systems

About You

You want to work for a fast-paced growing company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with less than 100% effort. You want to be surrounded by people like you; creative, fun-loving, and passionate about their work. You are motivated by making an impact on your workplace and you thrive on challenging and rewarding problems. You look forward to traveling around the globe, expanding Clearpath and OTTO Motors’ robot domain.
You like the thought of working on projects that interact with the world, even more so when they can do so on their own. You're looking for a job where you get to interact with a diverse team and learn something new every day. You like tackling new problems and learning as you go.
You are comfortable working remotely, interfacing with your company and customers via web conferencing, phone, IM and e-mail communication.
You are a self-starter.  You do not need to be micro-managed and are looking to be given goals and tasks that you will follow through to completion on your own while providing feedback and updates on status.
Required Experience/Skills: 
  • Exceptional professionalism and client-facing skills (frequent interaction with customers required)
  • Excellent problem solving skills
  • Electrical system debugging and repair
  • Mechanical aptitude and experience working with your hands
  • Software system integration and system debugging
  • Computer networking and applicable industrial standards
  • Detail oriented, excellent written and verbal communication
  • Ability to travel in Canada and US for Business
Bonus points for: 
  • Linux (Ubuntu)
  • ROS
  • C, C++, Python
  • Comptia, A+
  • Comptia Network+
  • Experience troubleshooting Networking and Wireless issues
  • Experience working with complex linked systems

 At OTTO by Rockwell Automation, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. If you require special accommodation to complete any portion of the application or interview process, please contact 1-800-301-3863.

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