Technical Support Specialist (Rotating shifts)

Professional Services Kitchener, Ontario


Description

Position:      Technical Support Specialist (Rotating shifts)

Location:     Kitchener

Job  Type:   Full-Time Permanent

Experience: 2-5 years customer-facing work experience

Education:   Bachelors in related field

Division:      OTTO Motors 

About Clearpath Robotics Inc.

Clearpath Robotics Inc. develops the future of robotics technology through development and sale of industry-leading self-driving technology, products, and services to over 500 of the world’s most innovative brands. Proprietary hardware, software, and services are delivered through the company’s research and industrial divisions: Clearpath Robotics and OTTO™ Motors. Clearpath Robotics Inc. is an award-winning company with recent awards including Robotics Business Review Top 50 Robotics Company, Edison Award for Innovation, Business Insider Top 40 under 40, and Canada’s Top 100 Employers.

About OTTO Motors

OTTO Motors is making material handling in industrial settings safer, easier, and more efficient through development of hardware and software that automates movement of goods in busy factories and warehouses. The company’s industry-leading self driving technology provides automated and on-demand material handling in the most demanding industrial environments, spanning automotive, medical device, aerospace, logistics, and more. Customers trusting their mission-critical material handling needs to OTTO Motors include Fortune 100 brands GE, Toyota, and Caterpillar. For more information visitwww.ottomotors.com.

About the Job

Clearpath is seeking a Technical Support Specialist to join our highly skilled team in Kitchener. At Clearpath we believe that every client is a VIP and we need someone who will obsessively focus on making our customers successful.

You will be responsible for providing remote post-sales customer service and technical support to our rapidly growing list of customers globally.  Don’t worry if you encounter a complex technical challenge, we have a team of insanely smart robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot.

Your primary responsibilities will be:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organizing warranty parts and repairs
  • Triage and customer assistance
  • Escalating tickets and coordinating engineering teams with support efforts
  • On-boarding new customers
  • Acting as a customer advocate internally
  • Chasing down a solution internally to a deployed customers issue
  • Supporting our partners deploying systems at new customer sites

About You

You want to work for a fast-moving company that thinks big and dreams huge.  You are driven, view work as more than just a job, and are never satisfied with a project left half-done.  You want to be surrounded by people like you; creative, fun-loving, and passionate about their work. You are motivated by making an impact on your workplace and you thrive on challenging and rewarding problems.   Oh, and you have some form of higher education with the common sense to back it up.

Client-facing Skills:

  • 2-5 years customer-facing work experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Naturally friendly, energetic and empathetic personality
  • Well organized and responsive, with great problem solving and negotiation skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way

Technical Skills:

  • Hardware/Electrical hands-on troubleshooting
  • Computer networking and applicable industrial standards
  • Data analytics

Bonus points for:

  • Linux (Ubuntu), C, C++, Python
  • ROS knowledge
  • Ability to work evenings 

At Clearpath, we are committed to building and supporting a culture of diversity, inclusion, and accessibility.  We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression.  If you require special accommodation to complete any portion of the application or interview process, please contact 1-800-301-3863.