Systems Analyst

Posting Date:April 3, 2024

Job Posting Number:            2024-011

Pay Grade:9

Department:Information & Communications Technology (ICT)

Location:Keystone Heights

Classification:                         Exempt

Notes:This is a current position

Clay Electric Cooperative, Inc. does not sponsor employment visas.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling 352-473-8000, EXT 8264 or 8270.  Please be advised that this assistance is available for individuals who require accommodation due to disability.

Classification Summary:

A mid-level professional position in the technical field of Information and Communication Technology (ICT).

Individuals in this position are responsible for deploying and supporting Clay Electric related technology systems and solutions.

Work is performed under the direction of the Cyber Security and Systems Manager who reviews work performed based on the Essential Job Functions.

Essential Job Functions

(Note:  These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.)

1.     Supports Management.  Provides consultation to management and stakeholders on current initiatives as well as potential impacts to other systems or initiatives.  Contributes to the department’s efforts to proactively deploy the right technology-based solutions to maximize value to Clay Electric’s members and users.

2.    Supports Users.  Provides support and training for users of computer network hardware and software.  Responds to critical system down situations on a twenty-four (24) hour basis.

3.    Communications. Asks questions and listens to users in order to find out the issue, explains the problems and solutions in a clear and understandable way.  Looks for and takes opportunities to communicate with other employees on ways to take advantage of technology to increase productivity and member satisfaction.

4.  Supports Systems. Installs and maintains hardware and software components related to operation of Clay Electric’s systems and networks.  Identifies, analyzes and isolates problems. Maintains and repairs technology or assists in obtaining maintenance and repair service. Performs as subject matter expert for the systems assigned.

5.   Supports Projects. Responsible for the deployment and support of minor technology projects and provides support for major technology projects.

6.  Supports Applications. Responsible for resolving end user application and basic system application issues.   Performs as subject matter expert for the applications assigned.

7.  Supports Team. Establishes and maintains good communications and provides technical support to other employees throughout the cooperative. 

8.   Analyzes. Analyzes existing work processes and systems and recommends improvements.  Implements approved improvements utilizing project management methodology. 

9.     Safety.  Practices safe work habits in the performance of all job duties and is familiar with and follows those portions of the Cooperative Safety Manual that pertain to the position.

10.   Other Essential Duties.  Each employee is responsible to perform other duties as required to benefit the Cooperative and its members, includes responding to and/or assisting in emergency situations.

Minimum Training and Experience:

This position requires an Associate’s degree from a regionally accredited college or university and three (3) years of experience with an enterprise-class information system.

Substitution:

Related experience may be substituted for required education on a year for year basis.

This position requires completion of a Microsoft Technology Associate (MTA), Cisco Certified Entry Networking Technician (CCENT) or equivalent certification within 6 months of employment.

Individuals in this position must maintain a valid State of Florida driver's license.

Knowledge, Skills and Abilities:

Skilled in Microsoft Productivity toolsets (Microsoft Office, O365, Skype, SharePoint, Teams and Visio) and Microsoft Database toolsets (Access, SQL Server).

Technical knowledge of major enterprise systems commonly used by large electric cooperatives.

Ability to initiate the introduction of work process improvements, new automated facilities, packages and tools to provide more efficient business operation for the Cooperative.

Ability to maintain multiple projects and priorities at one time and effectively finish projects in a timely manner.

Ability to perform Microsoft Windows Server operation systems deployment.  Including hardening of systems, troubleshooting systems issues, providing support and recovery. 

Ability to perform Microsoft Windows server services deployment and provide support.  Including but not limited to; Active Directory, Group Policy, Internet Information Services (IIS), DHCP, DNS, Terminal Services, Hyper-V Clustering and File Services (DFS, FTP, etc.), Exchange, etc.

Ability to perform Microsoft Windows workstation operating systems deployment.  Including hardening of systems, troubleshooting systems issues, providing support and recovery. 

Ability to perform Linux server operating systems deployment. Including hardening of systems, troubleshooting systems issues, providing support and recovery. 

Knowledge of Terminal Services, Virtual Desktop Infrastructure and Virtualization solutions.  Including but not limited to Microsoft Hyper-V, Citrix XenApp, etc.

Knowledge of storage solutions commonly deployed in enterprise server environments.  Including but not limited to Storage Area Network (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), etc.

Ability to perform network deployment and provide support of enterprise class equipment.  Including but not limited to routers, switches, firewalls, load balancers, etc.

Ability to perform database deployment and provide support.  Including but not limited to Microsoft SQL Server, Oracle 12, PostgreSQL, MySQL, etc.

Ability to perform hardware and software firewall configuration and provide support.

Ability to communicate effectively with a wide range of employees at all levels with a high degree of accuracy and precision.

Clay Electric Cooperative, Inc. is an Equal Opportunity employer.  All applicants for employment shall be considered on the basis of merit, without regard to race, color, sex, age, religion, national origin, physical or mental handicap or disability, where otherwise qualified, or marital or veteran status.  Clay Electric Cooperative, Inc. treats all employees equally without discrimination in rates of pay and other opportunities for advancement.

Clay Electric Cooperative, Inc. has a drug-free workplace policy.

Clay Electric Cooperative, Inc. participates in E-Verify.  E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases.  This helps employers verify the identity and employment eligibility of newly hired employees.

JOB ANALYSIS FORM

For

SYSTEMS ANALYST

This form is used to determine the essential function and physical requirements of each

job class for recruitment purposes to comply with the American With Disabilities Act.

Tools, Equipment, Vehicles, or Machinery Used:

Computers, ICT vehicles, development software.

Work Conditions:

Communication Requirements:

Physical Requirements of the Job:

Note: - In terms of an 8-hour workday, "Occasionally" equals 1% to 33% of the time, "Frequently" means 34% to 66% of the time, and "Continuously" means 67% to 100% of the time.

Definitions:

1. Simple Grasping- Apply pressure to an object with the fingers and palm.
2. Pushing-Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
3. Pulling-Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
4. Fingering-Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

The physical demands and work environment described here are representative of those an employee encounters or must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.