Senior Coordinator Transportation

Transportation Des Plaines, Illinois


  • Coordinate with the appropriate personnel to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary
  • Cultivate strong relationships with drivers and warehouse
  • Ensure drivers have the correct equipment and documents for their pick-ups/deliveries
  • Monitor out-gate and in-gate to avoid per diem and other charges
  • Monitor any sudden route changes or road construction issues and work with carriers to establish new routes for timely deliveries
  • Update Transportation Management System with current shipment information
  • Ensure that all billable charges are recorded and that all necessary documentation is collected and recorded correctly
  • Prevent any unnecessary company charges or liabilities
  • Assist claims regarding any customer issues with cargo
  • Track and trace shipments
  • Dispatch shipment orders
  • Keep Operations Manager informed about carriers, dispatch, shipment issues as they occur
  • Understanding of FMCSA rules/guidelines as relates to dispatch & driver/load selection
  • Other duties as assigned by Operations Manager

Job Qualifications


  • Minimum 1 year in transportation, specifically in a dispatching position handling intermodal freight
  • Bilingual (Korean/English)
  • Must be familiar with the intermodal dispatch procedure
  • Proficient in Microsoft Office; expertise in Excel, Word, and PowerPoint
  • Strong problem solving, decision making, critical thinking, and negotiations skills
  • Strong written and communication skills
  • Ability to communicate effectively with all levels of personnel, customers, and vendors
  • Ability to set priorities, achieve deadlines, and manage multiple tasks at the same time
  • Accuracy and attention to detail
  • Task oriented with strong organizational and time management skills
  • Thorough understanding of transportation modes and solutions
  • Familiarity with Routing and Scheduling
  • Industry knowledge and terminology

Personal Qualities

  • Excellent communication and presentation skills
  • Positive attitude, punctual, and reliable
  • Enjoy working in fast paced environment, sense of urgency to address time sensitive issue
  • Strong organizational skills to effectively communicate with all levels of management, program staff, and outside agencies
  • Self-motivated, detail oriented with exceptional analytical and problem-solving skills.
  • Self-starter with the ability to streamline functions and passion to learn and grow
  • Ability to develop specific goals and plans to prioritize, organize and accomplish work

Internal/External Contacts


  • Reports directly to Operations Manager
  • Support staff
  • Corporate staff


  • Customer team members
  • Vendors

Work Environment

This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Work Schedule

  • Monday - Friday
  • 8:00am - 5:00pm (1hr lunch break)