Manager, Brokerage Support
Description
About Us!
CJ Logistics is a leading freight brokerage firm dedicated to delivering tailored logistics solutions to businesses across industries. We pride ourselves on our ability to drive efficiency, ensure on-time delivery, and provide exceptional service to our clients. We are looking for a strategic and driven professional to lead our operations team and take our service delivery to the next level.
Position Overview:
We are seeking an experienced and detail-oriented Manager, Brokerage Support to oversee and enhance the operational processes of our freight brokerage business. In this role, you will be responsible for managing day-to-day logistics operations, optimizing workflows, and ensuring high-quality service delivery. You will lead a team of operations professionals, foster strong relationships with clients and carriers, and contribute to the overall growth and success of the organization.
Essential Duties & Responsibilities:
- Team Leadership: Manage, mentor, and develop the operations team, including logistics coordinators and specialists, to achieve performance goals.
- Process Optimization: Evaluate and improve operational workflows to increase efficiency and reduce costs while maintaining service quality.
- Shipment Oversight: Oversee the end-to-end freight process, including booking, tracking, and delivery, to ensure timely and accurate execution.
- Client and Carrier Relations: Build and maintain strong relationships with clients and carriers, acting as an escalation point for operational issues.
- Problem Resolution: Identify and resolve challenges related to freight movement, carrier capacity, and customer satisfaction promptly and effectively.
- Performance Monitoring: Track key performance indicators (KPIs) for the operations team and implement strategies to meet or exceed targets.
- Collaboration: Work closely with the sales and carrier teams to align operational capabilities with business needs and customer requirements.
- Compliance: Ensure all operational activities comply with company policies, industry regulations, and safety standards.
- Reporting: Prepare and present operational performance reports and recommendations to senior management.
Requirements and Qualifications:
Experience
- Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (preferred)
- 5+ years of experience in logistics, freight brokerage, or supply chain management.
- 2+ years in a leadership or managerial role overseeing logistics operations..
Skills
- Strong leadership and team management skills.
- Proven ability to optimize processes and drive operational efficiency.
- Excellent communication, problem-solving, and decision-making abilities.
- Proficiency in transportation management systems (TMS) and Microsoft Office Suite.
- Deep understanding of freight brokerage operations, including FTL, LTL, and intermodal logistics.
Attributes
- Strategic thinker with a proactive approach to problem-solving.
- Ability to work effectively under pressure in a fast-paced environment.
- Results-oriented with a focus on continuous improvement.
Pay, Benefits and More:
- Pay Range: $70-90K
- Competitive compensation package
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics About Statement:
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.