Customer Service Specialist II

Customer Service McDonough, Georgia


Description

​​CJ Logistics America

We provide integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation.

Position Responsibilities

  • Provide a strong level of customer service to internal and external customers
  • Maintain inbound and outbound schedules
  • Complete paperwork to make sure it is error free and prepare orders for distribution to Forklift Operator
  • Process and schedule all carrier appointments
  • Communicate with customer on scheduling issues
  • Sign driver in and out of the facility; verifying all paperwork
  • Assign dock doors to the inbound and outbound loads
  • Maintain door accuracy and yard report for trailer inventory
  • Process Bills of Lading and associated shipping and receiving documents
  • Reconcile inbounds with packing slips and coordinate drop lot activity
  • Work closely with shift management and leads to accomplish shift goals
  • Report errors and/ or issues to appropriate member of leadership to ensure accuracy
  • Participate in all training programs provided
  • Perform all duties in a safe and timely manner

Job Qualifications

  • High School Diploma/GED equivalent required.
  • PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Previous AS400 and/or warehouse management systems (WMS) experience preferred
  • Basic math and reading skills necessary
  • Detailed oriented with the ability to perform multiple task in fast moving environment
  • Ability to follow oral and/or written instruction
  • Good interpersonal skills and ability to work with internal and external customers

Job Qualifications - Preferred

  • Previous Shipping and Receiving experience in a warehouse environment

 Personal Qualities

  • Strong interpersonal skills, both verbal and written
  • Positive approach in all interactions
  • Team orientated and self-motivated
  • Ability to multi-task calmly and effectively in a rapidly changing environment
  • Solid organization skills
  • Willingness to learn new systems as needed

Work Environment

  • This role routinely uses standard office and computer equipment

CJ Logistics America is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation and growth.