Director of Professional Service - Web Solutions
Description
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Position Description
The Director, Web Solutions leads the strategic vision, development, and delivery of high-impact web solutions that align with business objectives and enhance user engagement. This role oversees end-to-end web project management, including client interactions, technical execution, and cross-functional collaboration, ensuring that all web initiatives meet quality, budget, and timeline expectations. The ideal candidate will drive innovation in web technologies and have a robust understanding of both CRM integrations and web-based project management, coupled with a strong focus on performance metrics and user experience.
As a Director, Professional Services you will:
- Develop and execute strategic vision for CivicPlus’s web solutions, ensuring alignment with organizational goals, client needs, and market trends.
- Lead and inspire a cross-functional team of web developers, designers, project managers, and other stakeholders, fostering collaboration and a culture of innovation, accountability, and excellence.
- Collaborate with executive leadership and cross-departmental teams, including marketing, sales, and IT, to identify strategic opportunities for growth, client engagement, and operational efficiency.
- Oversee end-to-end web project lifecycles, including strategy, planning, execution, and post-deployment analysis, ensuring delivery within scope, budget, and timeline.
- Maintain a client-first focus by cultivating strong relationships with key stakeholders, managing expectations effectively, and serving as a trusted advisor on web solution initiatives.
- Drive continuous improvement by monitoring, analyzing, and reporting on web performance metrics and operational outcomes, leveraging insights to refine strategies and implement scalable solutions.
- Champion operational efficiencies by identifying process improvements, implementing change management strategies, and optimizing workflows in a fast-paced environment.
- Ensure web solutions are innovative, secure, and scalable, leveraging modern technologies, industry best practices, and a focus on user experience to maintain a competitive edge.
- Stay at the forefront of industry trends, identifying emerging technologies and evaluating their applicability to enhance CivicPlus’s solutions.
What We’re Looking For:
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- Bachelor’s degree in Computer Science, Web Development, or a related field; an advanced degree or relevant certifications preferred.
- Minimum of 8+ years in web development or digital solutions, with at least 5 years in leadership roles overseeing multi-functional teams.
- Demonstrated experience driving strategic initiatives and leading change in a dynamic, fast-paced environment.
- Proven track record of delivering high-impact, web-based solutions that meet organizational and client objectives.
- In-depth knowledge of web-based CRM, CMS platforms, and project management software.
- Strong proficiency in HTML, CSS, JavaScript, and modern web frameworks.
- Exceptional ability to motivate and lead diverse teams, fostering collaboration across departments.
- Skilled in managing priorities, meeting goals, and driving alignment in complex, multi-faceted projects.
- Strong interpersonal and communication skills, with a demonstrated ability to build and maintain long-term client relationships.
- Experienced in setting and managing client expectations, delivering updates, and addressing challenges with professionalism.
- Expertise in data-driven decision-making, performance tracking, and leveraging insights to enhance outcomes.
- Strategic mindset with a focus on operational efficiency and the ability to implement process improvements that drive results.
Compensation and Benefits:
- Estimated Salary Range: $130,000- $140,000
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.
We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
This position will remain open until January 17th at 5:00pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Working at CivicPlus