Trainer I
Description
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Position Description
In this dynamic position, you'll play a pivotal role in bridging the gap between our cutting-edge software solutions and the diverse needs of local government users. From conducting insightful needs assessments to designing engaging training sessions, you'll craft personalized learning experiences that equip staff with the knowledge and skills to leverage our software's full capabilities. Whether it's guiding individuals through complex functionalities or fostering a collaborative training environment for groups, your expertise will be instrumental in driving software adoption and maximizing its impact within local governments and the people they serve.
What We’re Looking For:
Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- 1 to 3 years’ experience in delivering software training programs, or equivalent.
- Understanding of local government entities and their software needs (preferred).
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in using various productivity and collaboration tools.
- Knowledge of adult learning theory and methodologies to deliver engaging and effective training programs tailored to learner needs and preferences.
- Familiarity with the fundamentals of software training.
- Familiarity with local government entities and knowledge of their practices preferred.
- Knowledge and ability to use Internet and Internet tools to support training and development.
- Ability to handle unexpected situations, troubleshoot technical issues, and adapt training sessions to address individual learner needs.
- Strong teamwork skills to collaborate with colleagues, subject matter experts, and stakeholders to develop and deliver high-quality training programs.
- Commitment to ongoing learning by staying updated on new technologies, software updates, and training best practices.
As a Trainer I, you will:
Develop and coordinate training sessions using various tools and platforms such as phone, email, and project management software. You will conduct needs assessments to tailor these sessions to both individual and group requirements, providing clear and engaging instruction to users in both settings. Additionally, you will offer constructive feedback to ensure users fully grasp the software functionalities.
Maintain updated knowledge of the software and its ongoing enhancements. You will also develop and contribute to internal team documentation for training procedures and resources. Collaboration is key, as you will assist with team projects, including process improvement and documentation initiatives, and promote additional products or services when relevant and beneficial to users.
Proficiency in using the internet and various tools to support training activities, along with familiarity with software training best practices and methodologies, blending learning.
Compensation and Benefits:
- Estimated Salary Range: $47,400 - $65,400
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
This position will remain open until Thursday, May 1st at 4:00 pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Working at CivicPlus