Implementation Consultant I - Process Automation
Description
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Position Description
The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments. Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Implementation Consultant I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.
What We’re Looking For:
Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- Minimum of 1 years’ experience as an Implementation Consultant or applicable position
- Master of core product solution
As an Implementation Consultant you will:
This role requires maintaining a minimum 95%+ Client Satisfaction average and the ability to move projects forward, meeting original timeline expectations at least 80% of the time. The individual must be capable of managing small to medium-sized product-specific contracts and performing or coordinating any necessary add-ons for individual products. A confident understanding of contracts, Statements of Work (SOWs), and related terminology is essential, with the ability to effectively communicate their meaning. Additionally, participation in product improvement and review initiatives is expected, along with a high-level understanding of how CivicPlus products work together.
Compensation and Benefits:
- Estimated Salary Range: $54,100 - $75,700
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Potential Variable Pay: Based on set goals.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What makes being an Implementation Consultant exciting?
- This is a great entry-level position from someone who is interested in project management, technical consulting, or training.
- The opportunity to work in a team-driven environment with a collaborative team.
We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
This position will remain open until December 23rd, 2024, at 4pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Working at CivicPlus