Implementation Specialist - DocAccess
Description
Your Impact
An Implementation Specialist I is an entry-level contributor who is responsible for onboarding new customers, ensuring that they are comfortable navigating the key features of the product. They facilitate a smooth transition from sales to implementation, and implementation to success.
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As an Implementation Specialist, you will:
- Responsible for onboarding new customers and providing training to new users
- Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance, while continuing to gain familiarity with the product.
- Manages the assigned workload of open onboarding cases
- Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe (target timeframes listed below)
- Maintain a minimum assigned average Customer Satisfaction Score (CSAT)
- Develops positive working relationships with Sales & Product Teams
- Clearly understands processes and executes proficiently
- Confident understanding of contracts and offered product packages and plan levels
- Gains an understanding of the various roles within our CS teams/Sales/Product
What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
- High School Diploma or equivalent
- Ability to multitask among various assignments
- Excellent communication (written and oral) skills and excellent interpersonal skills
- Strong time management skills
- Ability and willingness to explore unfamiliar systems, environments, and languages
Why CivicPlus?
- This role offers:Collaborate with a hardworking team
- Provide technical guidance, propose effective solutions, and support implementation consultants and clients to ensure successful outcomes.
- Work in a dynamic environment – Contribute to a variety of projects and business areas, making a meaningful impact across cross-functional teams.
Compensation and Benefits
- Estimated Salary Grade Range: $47,400 - $65,400
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Potential Variable Pay based on goals
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members, including an interview project activity
- Offer
Note: The process may vary slightly depending on the role.
Additional Information
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until Friday, April 10th at 5:00 pm EST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Equal Opportunity Commitment
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.