Operations Analyst
Description
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Position Description
The Operations Analyst provides timely, relevant, and accurate reporting and analysis of business and departmental-level reporting. This position identifies, develops, and analyzes key drivers, metrics, and modeling to support decision-making and progress tracking. An Operations Analyst will work closely with department leaders assisting in planning, development and execution of key reporting and strategic analysis of process effectiveness.
What We’re Looking For:
Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- Bachelors degree in business or related field
- 1-3 years related Analysis experience, including working with large datasets in tools like Salesforce, Pendo, or other CRM and analytics platforms
- Must be able to meet deadlines
- Must have advanced computer skills with an emphasis on Microsoft Excel, including proficiency in functions, formulas, and data analysis tools, as well as other Microsoft office applications
- Ability to work effectively within a team
As an Operations Analyst, you will:
Provide project-level analysis for day-to-day operations and support teams, ensuring timely, relevant, and accurate reporting and analysis at the business, department, and product levels. This role demands a commitment to maintaining the accuracy and integrity of data used in analysis, reporting, and decision-making processes. You will support the execution and delivery of budget impacts and business case development, standardizing metric reporting to drive continuous improvement and automation wherever possible. Leveraging tools and systems such as Excel, Salesforce, and other data platforms, you will support analysis, reporting, and operational dashboard creation. Utilizing both qualitative and quantitative analysis, you will continually identify trends, opportunities, and risks applicable to operational teams and strategy. Additionally, you will perform ad hoc modeling and analysis, identifying, researching, and presenting possible resolutions to issues by maintaining professional and technical knowledge through personal networking, educational workshops, and professional publications.
Compensation and Benefits:
- Estimated Salary Range: $47,400 - $65,400
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
What makes being an Operations Analyst exciting?
- Impactful work- Play a key role in optimizing operations by analyzing data and driving process improvements.
- Diverse skill development- Strengthen a foundation in data analysis, reporting, and process improvement.
- Analytic Thinking & Strategic Impact - Analyze trends, uncover insights, and develop data-driven recommendations that help streamline workflows and improve efficiency
- Dynamic Work - Engage in a variety of projects, and contribute to multiple areas of business, making a meaningful impact across teams.
We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
This position will remain open until Wednesday, April, 23rd at 4:00pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Working at CivicPlus