City of Kitchener Careers

HRMS Specialist (SAP Success Factors)

Temporary 18 months

Job Status:  Temporary Full-Time

Pay & Grade: $83,997 to $ 104,997  Annually Grade/Band: 9

Hours of Work:35 Hours per week

Initial location: Kitchener City Hall

Posting period:September 16, 2025 to September 30, 2025 (at 6:00pm)

Overview

The City of Kitchener is seeking a detail-oriented and collaborative HRMS Specialist to support the implementation and ongoing operations of SAP SuccessFactors and PeopleSoft Payroll systems. This role is critical in ensuring the smooth functioning of HR and payroll processes through system maintenance, user support, and data integrity management.

Responsibilities

• Provide day-to-day operational support for:
  • SAP SuccessFactors Employee Central (EC)
  • Employee Central Time (ECT)
  • Recruiting and Onboarding modules
  • PeopleSoft Payroll (integration only)
• Maintain and manage Role-Based Permissions (RBP) within SuccessFactors.
• Respond to and resolve user inquiries related to system functionality and access.
• Collaborate with HR, IT, and system administrators to troubleshoot issues and optimize workflows.
• Ensure timely communication with user groups and technical team members and escalate issues when appropriate to ensure resolution and continuity of service.
• Ensure accurate data integration and flow between SuccessFactors and PeopleSoft platforms.
• Support HR and payroll operations by aligning system functionality with business processes.
• Develop, update, and maintain detailed technical documentation, including configuration workbooks, test scripts, and training materials.
• Deliver training and knowledge transfer to key HR and Business stakeholders as needed.
• Evaluate, and recommend enhancements and innovative features within existing HR systems, particularly SAP SuccessFactors—to optimize system functionality, enhance business processes, and address operational gaps.
• Prepare Success Factor reports.
• Performs other related duties as assigned.

Requirements

• 3-year degree or diploma in a related field
• Minimum 2 years’ relevant experience, including experience in system migration and transformation
• Proficient in SAP SuccessFactors, with hands-on experience in core modules including Employee Central (EC), Employee Central Time (ECT), Recruiting, Onboarding, and Role-Based Permissions (RBP).
• Skilled in configuring business rules, workflows, picklists, and business processes. Familiarity with XML configuration and the Business Rules Engine is an asset.
• Experienced in developing test scripts, conducting User Acceptance Testing (UAT), regression testing, and ensuring system validation.
• Capable of performing mass data uploads using Import tools, Data Validator, and Employee Central import templates.
• Working knowledge of Peoplesoft, SQL/PLSQL, People Tools, Application Engine, People Code, and Component Interfaces is considered an asset.
• Working knowledge JIRA
• Promotes open communication with process stakeholders and design teams
• Demonstrates discretion when dealing with confidential data and a mastery of employee data privacy best practices.
• Proficiency with MS Office Products, including Excel.
• Provides high quality user support with timely response to requests
  Reliable with a good attitude and employment record.

Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:

• 2-Year Diploma (or 2 Year Specialized Post-Secondary Program) with minimum 4 years related and relevant experience or 4-Year Honours Degree with minimum 1 year related and relevant experience.

Department/Division:Corporate Services, Human Resources

Group: Non-Union/Management

Competition Number: 2025-321

Job Code: 1551

Number of positions: 1

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