City of Kitchener Careers

Head Lifeguard

(Temporary Full-Time for approximately 3 months)

Competition Number

2024-512

Job Code

9355

Posting Date

December 17, 2024

Closing Date

January 6, 2025, at 6:00pm)

Job Status

Temporary Full-Time

The City of Kitchener is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener

Position Overview:

Responsible for operation of the pool including maintaining safe swimming conditions in the pool, deck, and surrounding areas, enforcing policies, procedures and regulations, and providing leadership to pool staff. Responsible for the pool and pool staff.

Responsibilities:

Leadership and Program Delivery

• Provides direction and feedback to pool staff and volunteers regarding work related matters.
• Ensures instructors conduct swimming lessons according to established procedures and program content.
• Ensures instructors evaluate students’ performance and maintains records of performance and attendance.
• Approves instructors swim lesson report cards.
• Organizes pool space to balance needs of concurrent programming. Ensures appropriate program set-up/take-down.
• Provides guidance and support to ensure adaptive support to meet requested accommodations.
• Enforces water safety rules and regulations; perform rescues; perform first aid and resuscitation.
• Ensures compliance with Ontario Health Regulations and other relevant legislation, as well as with City policies and procedures.
• Provides direction to pool staff; ensures the Occupational Health and Safety Act, its regulations, and other related legislation is followed.
• Notifies supervisor of staff performance problems.
• Responds to inquiries and resolves complaints. Reports escalated issues to supervisor.
• Report client conduct or behaviour that contravenes established rules or regulations to supervisor for resolution.
• Leads actions of pool staff in the event of a medical emergency, including immediate response and completion of accident reports.
• Implements heat response plan as required.
• Works with aquatic administrative staff regarding customer service issues.
• Deals with and resolves last-minute pool staffing issues (e.g., staff changes, adjusting programs).
• Provides feedback to supervisor regarding program development and suggests improvements; assists supervisor with implementation.
• Assists supervisor in identifying and implementing staff training.
• Provides information related to all aspects of aquatic programming to parents, participants and pool staff.

Pool Facility:

• Opens and closes facility. Completes safety check record. Determines if equipment and facility/pool is safe to use.
• Informs facilitates management of pool maintenance needs (e.g., cleaning, chemical adjustments, and repairs).
• Ensures pool equipment is in good working order and identifies when equipment is in need of replacement or repair.
• In collaboration with administrative staff on duty, leads the aquatic team response during facility related emergencies.
• Checks the pool water quality and records information.
• Responds to pool fouling. Determines actions to be taken to ensure issue is resolved. Adjusts programs accordingly and manages customer service concerns.
• Completes incident/accident/fouling reports as required.

Other Duties:

• Completes and approves time entry sheets.
• Fills in with scheduling conflicts/issues of lifeguards and aquatic instructors to ensure adequate coverage is maintained during operating hours.
• Performs Lifesaving Society Bronze examinations.
• Performs other related duties as assigned.

Requirements:

• Minimum 3 months of related experience and 455 hours of instructor and lifeguard experience.
• Completion of all courses below:

1)      Current National Lifeguard award.

2)      Current Standard First Aid & CPR-C certification.

3)      Current Lifesaving Society Swim Instructor.

4)      Current Lifesaving Society Instructor.

5)      Aquatic Supervisor Training course.

6)      Maintains fitness level in accordance with National Lifeguard certification standard.

• Excellent problem-solving and de-escalation skills to address concerns or complaints.
• Exemplary customer service skills.
• Ability to manage time effectively.
• Ability to oversee the work of other staff in a variety of roles, provide feedback on performance to enable growth and to articulate when expectations are not being met.
• Ability to provide leadership to all staff on site in the case of an emergency, utilizing emergency procedures.
• Reliable with a good attitude and employment record.

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-783-8081 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Department

Community Services

Division

Sport

Union Affiliation

Non-Union/Management

Number of Positions

8

Hours of Work

25 – 40 hours per week

Location

Initial Location

Various locations

City

Kitchener

Compensation

Salary Range

$22.43 – $23.32 per hour

Grade/Band

5