Customer Service Attendant (Community Centres)

Neighbourhood Programs and Services Division


Customer Service Attendant (Community Centres)

Competition Number


Job Code


Posting Date

August 17, 2021

Closing Date

November 17, 2021

Job Status

Continuous Part-Time


Position Overview:

We are seeking a Customer Service Attendant, Community Centres to support the day-to-day operations at all of our 13 Community Centres.  Successful applicants must be highly motivated individuals who can work independently and responsibly in assessing and responding to situations.


The Neighbourhood Programs and Services (NPS) Division has 13 Community Centres throughout the City of Kitchener.  The successful applicants must be able and willing to work in multiple locations as scheduled.  Applicants must have the ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds. Preference will be given to those who have worked with a varied clientele including street involved people, those suffering from mental health and addiction issues, and sensitive populations.   Successful applicants for this position should be able to draw upon exceptional customer service skills and to be a great team player. 



  • Ensure safe and efficient operation of the Community Resource Centre
  • Provide positive customer service in all aspects of job functions
  • Provide general office assistance as directed by centre staff
  • Provide general facility upkeep
  • Performs patron program registration functions
  • Attends to rentals on assigned shifts and performs all related rental duties
  • Performs other related duties as assigned


Please note the applicant must be available to work a variety of shifts including evenings, weekends, daytime, and holidays.



  • Proven ability to work independently with an ability to manage multiple tasks and job functions
  • Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting
  • A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons
  • Mathematical skills and the ability to reconcile funds for partner agencies and City monies collected during shift

the ability to work effectively in a team environment

  • A secondary school diploma
  • A current Emergency First Aid Certification or be willing to obtain prior to start date
  • Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
  • Experience with administration, volunteer groups, and community programming would be an asset
  • Reliable transportation to travel to a variety of locations would be an asset
  • 6 months related experience would be an asset

In accordance with the City of Kitchener’s Mandatory Verification of COVID-19 Vaccination Policy, new City of Kitchener employees (or employees rehired after a break in service of more than 3 months) are required to be fully vaccinated as a condition of hire, subject to accommodations required in accordance with the Ontario Human Rights Code.

We are committed to diversity and inclusion and thank all applicants in advance.  

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.  


We thank all applicants for their interest, however only candidates selected for further consideration will be contacted



Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."



Community Services


Neighbourhood Programs and Services

Union Affiliation


Number of Positions


Hours of Work

Up to 24 hours per week (hours vary)







Salary Range

$16.89 - $17.73