Customer Service Attendant (Aquatics) (Temporary Part Time for approximately 9 months) |
Competition Number | 2024-342 | Job Code | 9231 |
Posting Date | October 17, 2024 | Closing Date | October 24, 2024 (at 6:00pm) |
Job Status | Temporary Part-Time |
The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy. The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us: Why work at the City of Kitchener |
Position Overview: Contributes to the safe and efficient operation of the Aquatic Facility. Attends to day-to-day customer service needs, rental needs, facility needs and performs assigned duties. |
Responsibilities: Customer Service/Registrations - Registers, Amend and withdrawal patrons for all programs and memberships in person, or over the phone and processes credit card payments (aquatics, leisure, older adult, neighborhood associations, camps, rentals) at any facility in the aquatics program area.
- Welcomes the public, provides aquatic and leisure program information, facility rentals information; resolves problems; provides direction to related City services.
- Contacts patrons (via phone, letter and email) to advise of program changes, cancellations of class due to instructor availability, account errors or balances owing.
- Conducts facility tours for new patrons, upon request.
- Assist with unlocks and ensures set up of rooms for rental groups.
- Monitors, address and report any patron behavior Contacts security and emergency services as required.
- Completes accident/incident reports.
- Participates in regular staff team meetings and necessary training sessions.
Financial Responsibility - To take payment for admissions uses point of sale module, for transactions for items and programs registration. This may include items set out by the City of Kitchener and the Region of Waterloo.
- Reconcile cash at the end of shift.
Administration - Provides office support (e.g., photocopying, filing, redirecting messages, and updating bulletin boards and brochure racks).
- Records attendance of all activities and maintains record keeping as assigned.
- Distributes room keys to contractors, instructors, and ensures keys for deposit safe and petty cash box are secure.
- Completes accident/incident report when required.
Facility - Awareness of City policies, procedures and documents including emergency procedures, programming requirements, facility rental policies and the Municipal Alcohol Policy, in order to monitor user functions and activities at the facility. Takes action to deal with incidents, problems and emergencies; contacts appropriate staff as required.
Other Duties - Reports general facility maintenance issues to Head Guards.
- Performs walkabout and sight inspections of facility throughout the workday and attends to issues of concern.
- Provides general facility upkeep (e.g., setting up of tables and chairs, spot cleaning, shoveling, and hand salting).
- When required to opens/closes the facility at the beginning/end of the day and disables/enables building security system.
- Performs other related duties as assigned.
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Requirements: - Equivalent to partial secondary school education.
- Up to 1 month of related experience (customer service, cash handling, balancing a till, etc).
- Proven ability to work independently with an ability to manage multiple tasks and job functions.
- Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting.
- A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons.
- Mathematical skills and the ability to reconcile funds for partner agencies and City monies collected during shift.
- Ability to work effectively in a team environment.
- Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
- Access to reliable transportation and be able to travel to various locations across the City would be an asset.
- Ability to speak multiple languages would be considered an asset.
- Reliable with a good attitude and employment record.
These positions are located at Forest Heights Pool, Breithaupt Centre Grand Pool, Grand River Recreation Complex Pool and Budd Park. |
The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process. We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted. Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials": "The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity. The immediate relatives of all other Management personnel shall not be employed where such employment would be: 1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications. 2. within the same Division in the case of students." |
Department | Community Services | Division | Sport |
Union Affiliation | Non-Union/Management | Number of Positions | 15 |
Hours of Work | Up to 24 hours per week |
Location |
Initial Location | Various Pools | City | Kitchener |
Compensation |
Salary Range | $20.33 per hour | Grade/Band | 1 |
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