Operations Center Analyst

Information Systems & Technology Makati City, Manila


Description

Operations Center Analyst

Makati, Philippines

 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

As a System Administrator with a focus on Unix, you will help the Operations Center team which provides 24x7x365 Production support for mission critical environments accessed worldwide.

This position is part of the Citco Information Technology team (Operations & Support) and reports to the Operations Center Manager.

  • You will be addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround.
  • You will provide 1st level support with a focus on Unix, but also responsible for 1st level support of Windows, Backup and Network devices. 
  • You will perform operational activities as per the predetermined work schedules, including multiplatform database backups / restores, remote tape operations, backup monitoring and administration using Netbackup, Backup Exec and eVault technologies.
  • You will agent deployments on all platforms to ensure systems are under monitoring and in asset inventory.
  • You will be involved in regular scheduled patching process for all platforms.
  • You will be Involved in DR tests (Data Centers and Offices).
  • You will be responsible for batch process (monitor and implementing scripts).
  • You will log calls with vendors on behalf of resolving groups as necessary and report accordingly.
  • You will add devices to the cabling database and work with local IT and Datacenter Team.
  • You will promptly respond to telephone calls, voice mails and emails.
  • You will meet SLA deadlines & deliverables.
  • You will accept responsibility and personal accountability.

 

About You:

  • Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
  • 3-4 years of relevant IT experience
  • Experience/Knowledge of Solaris OS
  • Experience/Knowledge of Red Hat Linux
  • Experience/Knowledge of Windows 2008/12 is a plus.
  • Experience/Knowledge of hardware and software configuration
  • Firm understanding of MS Office suite
  • Experience/Knowledge of backup responsibilities (restores, create jobs, troubleshooting)
  • Experience/Knowledge of the backup technologies used within Citco is a plus (Netbackup, Backup Exec,   Evault)
  • Knowledge of batch scheduling is a plus (CA Autosys)
  • IT Scripting knowledge is a plus.
  • Basic knowledge of Networks is a plus.
  • Demonstrate a self-directed approach to learning; pursue professional development.
  • Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives).
  • Willingness to assist fellow team members.
  • Demonstrate use of professional judgment on the job.
  • Demonstrate effective oral and written communication with customers IT team members including managers and peers.
  • Must be able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team.
  • Flexibility and ability to deal with change and flexibility in work schedule according to project and business needs.
  • Perform other technical duties as assigned.

 

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.