Executive Vice President – Head of Loan Servicing – North America

Fund Accounting Malvern, Pennsylvania


Executive Vice President – Head of Loan Servicing – North America

Malvern, United States


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Loan Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

This is an analytical and multi-faceted role that requires the team member to be able to analyze and maintain a range of complex bank loan security types and lifecycle events in support of loan agency administrative functions and documentation preparation.

Your Role:

  • You will work with Global Head of Loan Services to develop global strategy for offerings and line of business for North America, including coordination with Head of Operations to ensure that product line is and continue to be supported in an optimized model.
  • Develop and oversee critical projects that produce cost and production efficiencies
  • Manage client relationships of Citco loan clients based in NA region
  • Maintain the management and support of loan client interactions and responsibilities that must sit separately under the bank structure
  • Support the profitability model for department
  • Liaise with clients regarding SLAs and deadlines, ensuring delivery in an accurate and timely manner
  • Actively work with multiple departments across the firm to drive results and deliverables
  • Act as an escalation contact for clients
  • Develop, adhere and maintain targets concerning staffing: production and productivity
  • Ensure all team members are appropriately trained and conduct interviews and performance evaluations
  • Liaise and coordinate with Integration Team on onboarding of new loan clients
  • Support Loans Risk Management and Loan Operations to document, solve for inherent and residual potential operational risks
  • Monitor jurisdictional exposure and work with Compliance to ensure maintenance of proper registry and solve regulatory implications
  • Support QC and Risk management in their work to ensure favorable audit outcomes
  • Manage regional headcount and budget tracking
  • Participate in and lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business
  • Any other functions required as part of the business of the Company
  • Responsible for maintenance of servicer and industry standards and ratings

About You:

  • You have 10-15+ Years in Financial Services with a primary focus on loan service, CLO operations and support or other structured loan product support.
  • Product knowledge of Primary & Secondary Syndicated Bank Loans (Par & Distressed) as well as some experience with privately negotiated loans and structured products, master servicer operations is a plus
  • Strong analytical, attention to detail, and problem solving skills
  • Significant management and leadership experience
  • Strong Client Relationship skills
  • Ability to learn new platforms and source information from numerous systems
  • Ability to organize and prioritize tasks, and to work in a deadline-focused organization
  • A proven interest in the financial markets and hedge fund industry


Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.


We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Citco is an Equal Opportunity Employer. It is our policy to make all employment and personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.