IT Project Manager (Scrum Master)

Information Systems & Technology Charlotte, North Carolina


IT Project Manager (Scrum Master)

Charlotte, United States

Full Time Permanent (Hybrid)

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our IT Governance (IT-GOV) team and reporting to the IT Program Manager, the IT Project Manager is part of a global team who are responsible for company-wide Project Governance.

This role provides a great opportunity to serve as a hands-on IT Project Manager (Scrum Master) for the direct and interrelated projects related to a new Citco application development project, and existing technology projects. You will have proven experience operating within complex IT projects in a fast paced environment due to your excellent adaptability, planning, organization and interpersonal skills. To complement your project management experience you must also have experience leading Agile ceremonies with key stakeholders at all levels, technical and business users, ideally in the financial or IT industries.

Your Role:

  • Lead daily stand-ups, sprint reviews, retrospectives, demo’s sprint/release planning, and story mapping sessions.
  • Actively manage all activities from a software development life cycle perspective including  scheduling, tracking, initiatiation, build, test, and release with a specific focus on:
    • Managing project requests and breaking them down into deliverable action items
    • Managing resources availabilities and allocating resources to task
    • Addressing and/or escalating any roadblocks to sprint deliverables
    • Using Jira to manage & track all interrelated project tasks for the full SDLC
      • Ability to update workflow(s), create dashboards
    • Providing status updates/progress reports
  • Work closely with product owner and the scrum team, inclusive of technical and business stakeholders at the senior leadership level, to develop and maintain a project story map that defines the minimum viable product
  • Anticipate and address potential or actual impediments to team delivery and administer metrics tracking and other duties on behalf of the team
  • Help break down organizational silos and promote collaborations

About You:

  • University degree, preferably in computer science or Information Systems or equivalent
  • 5 years of experience with in-house IT application development or related IT projects using Agile/Scrum methodologies, preferably in a financial institution
  • 3 – 5 years of solid practical experience in managing complex IT projects including hands-on experience with SDLC in an Agile environment
  • Scrum Master Certification, highly desirable (e.g., CSM)
  • 1 years of DevOps experience or exposure would be ideal
  • Knowledge of Cloud Service Providers, nice to have with AWS preferred
  • Must have experience using Jira
  • Experience with Confluence
  • Experience working with teams using continuous integration, continuous deployment, and automated testing
  • Demonstrate strong interpersonal/communication skills to work with product owners and technical team at varying levels, including senior management
  • Effective planning and organizational skills to set priorities and coordinate projects under pressure, to meet deadlines within a fast pace environment
  • Strong coaching, mentoring and influencing skills in order to build a collaborative, productive, and engaged team environment
  • You have the availability and willingness to travel occasionally to other Citco locations (10%)


Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.