Client Services Officer

Ireland - Dublin

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Services - Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

This role is being offered on an initial 6 month contract

Your Role:

• You will support the production periodic risk assessments and peer reviews of clients.
• You will assist in the compilation of periodic board reports, Key Performance Indicators and scorecards for clients.
• You will monitor and assist in managing client SLAs and operational deliverables.
• You will assist the Client Service team in projects and supporting larger client relationships as and when needed.
• You will develop a broad understanding of Citco business lines and associated product/service propositions.
• You will understand clients’ technology, operational infrastructure, fund structure and business vision.
• You will understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth.
• You will establish professional relationships with clients and other key internal/external parties as required.
• You will identify opportunities to expand existing relationship by cross-selling additional Citco products/services.
• You will review client profitability & accounts receivables and address negative trends.
• You will work closely with the internal teams to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies.
• You will assist in supporting the CS team with operational due diligence reviews.
• You will actively maintain client status, commentary and client updates in internal CRM tools.

About You:

• You have a university degree in accounting, finance, economics or similar.
• You have a minimum of 2 years’ experience in an administrative role in the financial services industry.
• A background in fund administration is desirable but candidates from other areas will be strongly considered.
• You have excellent verbal and written communication skills.
• You are proficient with Microsoft Office (especially Excel) and Outlook.
• You have a high level of attention to detail.
• You have proven ability to work in a challenging, professional and deadline driven work environment.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.