Description

Vice President, Client Services

Hong Kong

 About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Services Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

• Will establish professional relationships with clients and other key internal/external parties as required Drive strategic communication with clients and negotiate service level agreements (SLA)
• Will understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Will develop a broad understanding of Citco business lines and associated product/service propositions
• Will understand  clients’ technology, operational infrastructure, fund structure and business vision
• You will understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services
• Drive the coordination of new client integrations and existing client launches
• Monitor and manage client SLAs and operational deliverables
• Review client profitability & accounts receivables and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Participate and organize operational due diligence reviews and client visits
• Compile periodic board reports, Key Performance Indicators and scorecards for clients
• Carry out periodic risk assessments and peer reviews of clients
• To actively maintain client status, commentary and client updates on internal CRM tools

About You:

• University degree in a relevant discipline and a ideally 7+ years related work experience in the financial serviced industry, preferably within a hedge fund administrator and/or investment companies
• 2+ years formal people management/ leadership experience
• Proven interest in the financial markets and hedge fund industry
• Demonstrated leadership experience coupled with superior communication skills
• Highly analytical with strong attributes on business processes, Accounting and allocation systems
• Proficiency in Microsoft Office (especially Excel & PowerPoint) and Outlook

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.