Client Lifecycle Management VP

Financial Reporting & Regulatory Reporting Dublin, Ireland


Client Lifecycle Management (KYC) Vice President

Company Overview

For over 70 years the Citco Group of Companies (“Citco”) has provided specialist financial services to the alternative investment industry (e.g., Hedge Funds, Private Equity Fund, Real Estate Funds, etc.), investors, multinationals and private clients worldwide. With over $1 trillion in assets under administration, and 10,000 employees in 60 countries, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. As a highly-respected name in our industry, Citco is known as both a high-quality service provider and a forward-thinking partner. The founding family still runs Citco and the company continues to provide a broad range of financial services to our clients worldwide. True to our founding principles, we tailor our solutions to our clients’ needs, continually investing in our people and systems to deliver the highest-quality solutions.

The Client Lifecycle Management (“CLM”) Europe team is part of the Citco Group of companies (“Citco”) and is responsible for the onboarding and ongoing due diligence of Citco Banking and Fund Administration clients in accordance with anti-money laundering (“AML”) and know your customer (KYC) regulations. The main objective of the CLM Europe team is to protect Citco and the Financial Industry for being used for money laundering and terrorist financing purposes.

What is the role about and what is on offer?

We offer you an exciting role as Customer Lifecycle Management (KYC) Vice President within the CLM Europe team. As CLM (KYC) Vice President, you will be a first point of contact for our clients regarding KYC/AML requirements and queries. Furthermore, you will be responsible for document outreach with our clients, pursuant to the results of our due diligence reviews. You will be responsible for the day-to-day operational management of one or more of the CLM work streams and reporting to management on that work stream. The CLM VP is responsible for providing feedback for further development of procedures to enhance the quality of service and mitigation of risks for clients. You will have up to 4/5 direct reports & 15/20 indirect reports for which you are responsible. In addition, you are responsible for reviewing high-risk customer due diligence (including a risk assessment) at onboarding performed by the team and ongoing due diligence and maintenance during the customers’ life cycle in accordance with Citco’s policies and procedures. For the Client Lifecycle Management processes, Citco is using the industry best practice CLM software “Fen-X” from Fenergo Limited.
You will work in a dynamic team based in Dublin, Ireland for an industry leader within its field with plenty of career opportunities. We are looking forward to working with you!

Main Duties/Responsibilities

As part of your main duties and responsibilities, you will (not exhaustive):

  • Manage key operational work streams, including operational management of 15-20 staff members;
  • Provide regular and accurate management reports;
  • Support CLM Management in achieving their operational and strategic goals;
  • Review document collection requests;
  • Conduct document outreach with clients;
  • Validation of risk assessments for high risk clients;
  • Communicate effectively with internal stakeholders (e.g., Supervisor, Relationship Managers, etc.) and timely respond to (follow up on) emails or telephone requests;
  • Timely follow up on pending items to meet internal service level agreement (SLA) deadlines;
  • Timely report and escalate non-conformities to your Manager;
  • Supervising the team and the work performed by the Assistant VP’s;
  • Maintaining a professional working environment and motivating the Assistant VP’s;
  • Allocating the team resources effectively and efficiently;
  • Making use of the available tools in order to guide and develop the Assistant VP’s primarily as well as the remainder of the team;
  • Participate in specific projects which may rise from time to time;
  • Participate in Citco’s training program;
  • Have a good understanding of (and adhere to) Citco’s policies, procedures and systems.

Education, Qualifications and Experiences

  • Bachelor’s or Master’s degree;
  • At least 3 to 4 years of experience in operational management;
  • At least 6 years of experience in KYC/AML and client due diligence reviews, preferable in the offshore sector or fund industry;
  • ACAMS (or equivalent) certification, or willingness to obtain such certification;
  • Good communication skills in English, both verbal and written;
  • Strong problem solving and analytical skills;
  • Good knowledge of Microsoft office applications (e.g., Excel, Word);
  • Proven track record in successfully managing team;
  • Team player;
  • Knowledge of the alternative investment and financial industry is an advantage;


Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.