Business Analyst

Information Systems & Technology Makati City, Manila


IT Business Analyst

Makati, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Development team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

The ideal candidate will have a background in IT Business Analysis and Application Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is working within the IT Group, providing global Business Analysis support coverage in accordance with Service Level Agreements. This position will work with multiple business units and the Technology Group. The Business Analyst will work closely with users and managers to gather system requirements, document system specifications and communicate requirements to Third Party Vendors where necessary.


The Business Analyst will work closely with assigned IT Project Manager and business unit’s managers to gather requirements, document specifications and communicate requirements to all project stakeholders. The role will be both technical and business orientated, as such requirements gathering can be system driven or business operationally driven. The Business Analyst is also responsible for assisting the project management teams that support the various initiatives within the multiple business units.





Requirements Gathering

  • Consult with a range of business users and related stakeholders to produce comprehensive requirements
  • Produce detailed specifications for existing and new operational procedures and related system functionality
  • The specifications should help the development of related IT applications or business operational processes and reports for the business units
  • Analysing and modelling business processes to create a complete picture of work-flows
  • Creating functional requirements in use cases, coordinating requirements walk-through and sign-offs
  • Coordinate cross-functional business process mapping initiatives and continuous improvement efforts with various teams.


Support / Development:

  • Develop and maintain a working knowledge of business rules and documentation of business processes as they pertain to the business to ensure accuracy, consistency, legal compliance, and data integrity
  • Participate in the testing and release process with business units for new and improved applications.



About You:

Background / Qualifications: 

  • Bachelor’s Degree in technology or equivalent work experience
  • Ability to work in fast paced, complex Business & IT environments
  • Well rounded individual possessing a high degree of initiative
  • Proactive person willing to accept responsibility with very little hand-holding
  • Demonstrated proficiency in interpersonal and communication skills including oral and written English.


Previous Work Experience: 

  • Minimum two years’ experience gathering, reviewing and analyzing business requirements preferably within the Financial Sector required
  • Experience with the following applications/tools desirable: JIRA, Confluence, Oracle EBS SSRS, SharePoint, Business Objects, SQL Reporting Services and ERP Solutions.
  • Good working knowledge of MS Excel, in particular pivot table services and data import/presentation.
  • Knowledge of Tibco BPM, RedHat Drools, Qlik Sense, Qlik NPrinting will be a plus
  • Able to set priorities, to be flexible with a high degree of accuracy
  • Able to work in a team and also autonomously.



  • Must be able to work in high-pressure environment, either independently or as part of a team
  • Flexibility in work schedule according to project and business needs
  • Must be able to organize and prioritize tasks
  • Flexibility and ability to deal with change
  • Ability to travel as needed (< 25%)
  • Perform other duties as assigned.


Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.


We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.