Assistant Vice President Client Service Management

Financial Reporting & Regulatory Reporting Amsterdam, Netherlands


Description

Assistant Vice President Client Service Management

Amsterdam – the Netherlands

 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

The Real Assets Client Service Team (CST) is part of Citco’s Fund Services business lines, which actively manages and ensures best in-class service provision to the world’s largest Alternative Investment Fund Managers. Additionally, the CST advocates continuous improvement of the (service delivery) relationship between Citco and its Clients, and is co-responsible for its development.

Your Role:

  • Within Client Service Team (CST) you are a central hub between the Client, CST the Operational Teams and other stakeholders;
  • Together with the Client lead, you will act as a first point of contact for escalation for the client but also for internal stakeholders;
  • You will ensure that customer and project master data in Citco’s Master Data Management (MDM) system is created and maintained;
  • You will be overseeing billing requests, support and maintain the billing system and are  the first point of escalation for Citco’s operational teams (across Citco’s business lines) in relation to invoicing and billing;
  • You will have regular update meetings with the Client, create and oversee operational enhancement trackers;
  • You will participate in relationship meetings and ensure proper follow up;
  • You will be responsible to keep track of new engagements and ensure contracts are in place and fees are aligned with the provision of services;
  • You assist your colleagues within the Real Assets CST to ensure that Service Level Agreements are managed, maintained and tracked across all services lines;
  • You will review and analyze key performance metrics to proactively identify issues and trends across funds, clients and business lines;
  • Together with your CST colleagues, other business lines and the client to improve team- and operational efficiency and coordinate work activities with other managers / client (services) managers;
  • You are co-responsible for external- and internal reporting (on issues / revenue / operational activity / FTEs / Client Key Performance Indicator (KPI) reports, internal KPI reports);
  • You are responsible for preparing presentations both for Citco internally, as well as for clients;
  • You will perform ad-hoc duties if required.

 

About You:

  • You have 4-6 years of experience preferably in (fund) accounting or in a corporate secretarial environment;
  • You are fluent in English (written and spoken);
  • You have ability to prioritize with strong attention to detail;
  • You have a hands-on approach and are willing to do what it takes;
  • You have strong organizational, project management and planning skill set;
  • You are a pro-active problem solver and have the ability to self-identify risks/issues/efficiencies in your-day-to-day tasks;
  • You have the Dual-ability to work effectively as both a team player and alone;
  • You are able to establish excellent working relationships with the internal servicing teams and the Client’s representatives, who also operate at a group level within the business

 

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.