Supervisor - Financial Systems Application Support

Finance & Tax Makati City, Philippines


Supervisor – Financial Application Support

Makati City, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

The Supervisor Financial Applications Support Role is part of a global team involved in supporting and managing enhancements to the internal Financial and HR applications used by Citco. This includes, but not limited to, Oracle eBusiness Suite, Hyperion Financial Management, Oracle Governance Risk & Compliance.

Your Role:

  • Functional support of Oracle eBS R12 finance modules (AR, AP, PO, CE, iExp, GL, AGIS)
  • Involvement in system enhancements, working with Finance/Business users to gather requirements and translate into system solutions.
  • Management of responsible enhancements via partnering with internal developers or external partner where applicable, for delivery.
  • Creation/approval of Analysis specs AN.100 using Oracle Unified Method
  • Execution of System Integration Testing & Support for UAT
  • Bugs/Issues – Where things do not work as expected. Resolution via Service desk, Triaged by COE and escalated via EBS Support team, Oracle Support and 3rd Party Managed Support
  • System maintenance activities: New operating units, updating reference information etc.
  • Support, maintenance and testing of integrations, interfaces and other related finance applications
  • Special Projects


About You:

  • 4+ Years hands on experience supporting Oracle EBS (12.1.3)
  • 6+ years working with Oracle EBS – End user experience/Support
  • Experience of ERP Cloud is advantageous
  • Solid understanding of the software release life cycle
  • Competent in reviewing and completing Oracle OUM documentation
  • Strong Microsoft Office skills
  • Exposure to Programs used with Oracle EBS, including but not limited to: Dataload, Config SnapShot, More4Apps, APRO
  • Familiarity with using incident and change management tools. Service desk, JIRA, My Oracle Support
  • Ability to both work well in a team and on individual projects
  • Results focused and excellent attention to detail
  • Ability to work well under pressure and manage multiple priorities


Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.