Business Systems Support Analyst

Information Systems & Technology Makati City, Philippines


Business Systems Support Analyst

Makati City -Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

For over 75 years Citco has developed an ethos of service excellence and partnership in corporate fiduciary and administration that our clients rely upon. Through our global office network we provide a full suite of corporate administrative services to set up, administer and maintain corporate entities throughout their life cycle.

Working with our Governance Services team, you will work with multinationals, corporates and private clients to provide critical support that helps them meet the increasing regulatory and compliance requirements that shape the industry.

Your Role:

  • You will be responsible in Viewpoint Software data analysis, support and management
  • You will provide User Training and Management of all software/business processes
  • You will be responsible for Production and Business Process Support
  • You will be involved in Testing and Implementation of new applications/systems and providing detailed communication, training and follow up support to all staff
  • You will be responsible for User Request for Enhancements Specifications and work with the Business Divisions to produce comprehensive business requirements and detailed specifications for existing and new financial functionality, interfaces and reports. Analyze enhancement requests, defects and other issues, translating them into professional financial specifications


About You:

  • You are experienced in supporting applications
  • You have experience working with ViewPoint/Entity Management is preferred
  • You are a business analyst/application support for similar organization
  • You are a well-rounded individual capable of performing several roles
  • You have the ability to work in a fast paced, complex IT environment
  • You have a Technical and/or Accounting Degree or equivalent work experience
  • You are a proactive person willing to accept responsibility and provide leadership
  • You have expertise in IT training/management in Trust/Financial Services industry which is preferred
  • You have demonstrated knowledge and skill managing change
  • You have demonstrated proficiency in interpersonal and communication skills including verbal and written English
  • You have demonstrated knowledge in technical aspects of 3rd party vendor applications and interfaces


Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.


We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.