Business Analyst Supervisor

Fund Accounting Makati City, Philippines


Business Analyst Supervisor

Makati, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

The Intelligent Automation Lead for CitcoRecs will be a key member of the Intelligent Automation (IA) team and will play an integral role in designing and delivering automated processes within the organization’s reconciliation tools for the Citco Group. The CitcoRecs division of Intelligent Automation is a specialized team who perform analytics, identify efficiencies, mitigate risk, and maintain Citco’s competitive advantages in the industry. CitcoRecs is Citco’s strategic reconciliation utility which is phasing out ART/Lens. The Lead will work with the Business Process Optimization (BPO) teams and business unit representatives to optimize and digitize operational processes in order to deliver bottom-line results for Citco.

About Intelligent Automation Team

The Intelligent Automation (IA) is multi-skilled team charged with identifying, building and deploying operational solutions leveraging a suite of emerging technologies, such as Machine Learning, Natural Language Processing, Robotics Process Automation, Business Process Management, Reconciliation Tools, APIs and Automation.

Your Role:

  • Assist with migration of clients from legacy (ART/Lens) systems to CitcoRecs
  • Create innovative reconciliation solutions
  • Assess business processes for transformation and/or automation
  • Collaborate with cross-functional teams to create new initiatives and refine existing processes that drive efficiencies
  • Create business requirements, user stories, acceptance criteria and software documentation
  • Lead discussions with stakeholders to brainstorm solutions and assess feasibility
  • Perform or review all aspects of the project life cycle including but not limited to: scoping, analyzing, developing and testing solutions, from execution to change management
  • Maintain project reporting and project plans used for senior management reporting
  • Own solution design documents clearly articulating as-is and to-be states
  • Review other team members documentation
  • Document and communicate business outcomes and gains from proposed solutions
  • Work with stakeholders to rollout solutions to target teams/offices
  • Mentor new employees on Intelligent Automation projects and processes
  • Review product backlog maintenance and grooming to ensure projects are managed effectively
  • Lead Scrum stand-ups, backlog grooming sessions, review and retrospective meetings
  • Ensure takeaways from retrospectives are implemented
  • Establish best practices/industry standards while designing solutions
  • Weekend testing will be required for releases (new functionality, bugs, enhancements, upgrades); generally one or two releases are scheduled per quarter

Key Competencies

  • Problem Solving
  • Communication
  • Teamwork
  • Drive for Results
  • Attention to Detail
  • Organization
  • Adaptability
  • Quality and Risk Management
  • Positivity
  • Leadership

About You:

  • 4+ years of experience in Financial Services with an exposure to Project Management
  • Bachelor's degree in Finance, Accounting, Economics, Mathematics, Computer Science, Information Systems, or related field
  • Exceptional communications skills, both written and oral, and the ability to capture a diverse audience
  • Subject matter expert on Reconciliation processes and systems; well versed in financial instruments (both theoretical and practical application within AExeo and Reconciliation tools)
  • Experience working on small or large projects (migrations, implementations, etc.)
  • Ability to multitask to effectively manage competing priorities and efficiently allocate tasks
  • Possess a strategic mindset and find motivation in creatively solving problems
  • Exceptional communications skills, both written and oral, and the ability to capture a diverse audience
  • Ability to work independently and in teams
  • Assets:
    • Experience with SmartStream TLM Recs Premium
    • Experience implementing tactical Reconciliation Solutions
    • Experience using JIRA and Confluence to manage projects
    • Experience creating user stories, acceptance criteria, design documentation, process flows and wireframes to clearly communicate a set of functional requirements.
    • Strong business requirement analytical skills with the ability to produce clearly articulated requirements and documents.


Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.