Training Coordinator

Human Resources Makati City, Philippines


Description

Training Coordinator

Makati, Philippines

Hybrid Work Set-up

 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence.

As a valuable member of our Human Resources team you will work closely with internal stakeholders and cross-functional teams to support business operations and help them to achieve their goals.

Your Role:

  • You will actively lead/contribute to the administrative, logistical, and technical execution of live instructor-led webinars or online sessions from all stages, from pre-session set up, to session hosting and support, and post-session reporting.
  • You will help create a high-impact learning experience by managing the technical requirements of the session, and supporting the webinar facilitator and learners
  • You will work closely with Course Owners/Facilitators in webinar session planning, delivery, and assessment
  • You will work to meet learning service level targets set within the L&D team
  • You will support the implementation of learning culture throughout the Citco organization.
  • You will promote, contribute & drive learning and development initiatives and strategies across Citco functions in the region
  • You will collaborate with global L&D team counterparts

 

Main Tasks:

  • Liaises with facilitators to plan and prepare for the webinar session
  • Perform requisite pre and post webinar production admin tasks
  • Ensure learners receive the correct invite details (updated as required)
  • Perform ‘Tech-Check’ sessions in advance of live learning event
  • Hosts the session as the expert on the Webinar platform
  • Contacts any confirmed attendees who have not yet joined the session.
  • Complete tech checks and confirm the internet connectivity, audio/video quality of the trainer and learners
  • Help learners to successfully access webinar; address any technical issues
  • Help the Trainer execute planned session activities, such as; deploy videos, collaboration tools e.g. chat functions, polling; record session, move learners in and out of breakout rooms, etc.
  • Support to facilitators such as monitor chat, timing of activities, pushing content/materials 
  • Help learners on the navigation of the platform and tools
  • Provide general technical support throughout the duration of the course
  • Generate session reports, and provides feedback on session
  • Participate in the quality assurance review and update of the webinar production process, platform and technology to ensure these are in line with best-practice current operational standards
  • identify post-course actions to support the transfer of learning
  • Update Learning Management System to ensure accurate maintenance of learning records
  • Support pre/post course learner queries
  • Summarize and report on the webinar attendance
  • Target 75% of Level 1 evaluation completeness

 

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.