Senior Analyst HCM Application Support

Finance & Tax Makati City, Philippines


Senior Analyst HCM Application Support

Makati City, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

The Senior Analyst HCM Applications Support Role is part of a global team involved in supporting and managing enhancements to the internal HCM and Financial applications used by Citco. The role will focus on the Oracle EBS HCM modules including but not limited to, Core HR, Absence Management, Compensation Workbench, Performance Management and Learning Management.


Your Role:

  • Maintaining and supporting the Oracle HCM Modules
  • Bugs/Issues – Where things do not work as expected. Resolution via Service desk, Triaged by COE and escalated via EBS Solutions, Oracle Support and 3rd Party Managed Support
  • System maintenance activities: New operating units, updating reference information
  • Creation/approval of design specs AN.100 using Oracle Unified Method
  • Execution of System Integration Testing
  • Support of UAT: Environment preparation
  • Adherence to EBS governance Framework
  • Delivery of Enhancements/Change/Solutions (incl. POC’s, Patches, Upgrades)
  • Security configurations and maintenance
  • Basic understanding of the dependencies between the HR and Finance EBS modules.


About You:

  • You have 3+ years hands on experience supporting Oracle (12.1.3) HCM
  • You have 4+ years working with Oracle HCM – End user experience/Support
  • You have strong analytical and problem solving skills
  • You have good communication skills
  • You have solid documentation skills, including writing of AN.100 and BR.100 documents
  • You are competent in reviewing and completing Oracle OUM documentation
  • You have strong Microsoft Office skills
  • You have experience with interfacing applications to and from EBS e.g. Jobvite
  • You have exposure to Programs used with Oracle EBS, including but not limited to: Dataload, Config SnapShot, More4Apps
  • You are familiar with using incident and change management tools. Service desk, JIRA, My Oracle Support
  • You have the ability to both work well in a team and on individual projects
  • You are results focused and have excellent attention to detail
  • You have the ability to work well under pressure and manage multiple priorities


Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.