KYC/AML Manager

Banking Services Sydney, New South Wales


AML/KYC Account Manager

Sydney, Australia


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Integration Team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:


Please note this this is an individual contributor role. The AML/KYC Account Manager manages the strategic Client relationship. The successful candidate must be able to effectively control the daily deliverables to meet business and regulatory expectations around the maintenance of Clients’ data and the identification documents  i) at onboarding of Clients; ii) during the life cycle of the Clients; and iii) at the request for the opening of a Citco Bank account. The collection process at the outset of the client relation must be performed by the AML/KYC Account Manager as efficient as possible to expedite the clients’ on-boarding experience. Therefore, the Account Manager liaises with the strategic Client, Relationship Managers and internal Stakeholders within the Citco Bank on the pre-requisites of the KYC document requirements to meet the regulatory requirements for client identification across the Citco Service Offices. The Account Manager is responsible for adhering to the accuracy of data processing and documents upload into core application. In addition, the AML/KYC Account Manager covers various internal administrative tasks.


The AML/KYC Account Manager operates within a centre of excellence covering clients due diligence services to various types of clients across the Citco offices. The AML/KYC Account Manager maintains contact with internal senior relationship managers and the clients as well as internal stakeholders at the Citco Bank. The AML/KYC Account Manager has a direct operational reporting line to the KYC/AML Senior Account Manager and dotted reporting line to various other managers and directors.



A summary of the main tasks and responsibilities of the AML/KYC Account Manager are as follows:

  • Managing personal deliverables to ensure deadlines are met – effective multitasking skills are a must.
  • Attending calls with Clients and Relationship Managers when required.
  • Attending calls with internal stakeholders like Citco Bank, Legal and Compliance when required.
  • Liaising with internal key stakeholders on CDD related tasks.
  • Performing various ad-hoc administrative tasks, such as contribution to the effective design of the processes and workflows, implementation and maintenance thereof.
  • Responding to emails of internal stakeholders and Clients.
  • Participating and contributing in the continuous development of the department.
  • Taking-on projects and ad-hoc tasks related to operational and technical aspects of CDD.
  • Providing KYC technical advices.
  • Providing regular updates on tasks and deliverables.
  • All tasks to be performed within policies, procedures, guidelines and agreed deadlines.


About You:


  • Bachelor degree in Legal or Business Administration
  • At least 5 years experience in managing Clients and internal stakeholders.
  • Experience in facilitating business process with competing deadlines
  • Highly developed negotiation skills
  • At least three years experience with Know Your Customers, Anti-Money Laundering and Combating the Financing of Terrorism and customer service environment
  • Experience in fiduciary services, alternative asset servicing and other financial services
  • Proficient in Microsoft office 2010 or higher (Word, Excel, Visio)
  • Strong proficiency in interpersonal and communication skills including oral and written English
  • Problem solving skills coupled with analytical skills
  • Good planning and time management skills
  • ACAMS Certification and knowledge of FATCA and CRS are advantageous



  • Business and commercial acumen 
  • Quality and risk management
  • Problem-solving
  • Client relationship management
  • Communication
  • Teamwork
  • Coaching and Developing others
  • Drive for results
  • Adaptability


Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.