IT.Business Analyst

Information Systems & Technology Makati City, Manila


Business Analyst

Makati, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Innovation Development team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

The Business Analyst will work as a key liaison with business to gather, analyze, and document business requirements of numerous business systems. The Business Analyst will work closely with Project Management to adhere to project timelines. The candidate should have a technical background with experience in Robotic Process Automation.  Experience in financial industry, including understanding of investment portfolio accounting and investor relations processing is a plus. Prior experience as a business analyst is required. The successful candidate will work in the CITCO Innovation IT Team supporting the rollout of new Robotics Process Automation projects that would aid the business in achieving optimal solutions.


  • Work with the Business Team  and project stakeholders in capturing and validating business requirements that meet organizational business needs and goals
  • Apply business knowledge to analyze enhancement requests, defects and other issues, translating them into professional specifications in order to improve the existing systems and for the creation of new solutions.
  • Translate business requirements into detailed functional specifications (e.g. use cases, system requirement specifications, etc.) for existing and new financial functionality, interfaces, and reports. Ensure the overall quality of business requirements traceability to all URDS and Use Cases, Design Documents and Test Cases.
  • Manage and maintain the database of all requirements artifacts using industry-standard tools and techniques.
  • Advise testing resources on test-case creation and assist in ensuring requirements traceability
  • Document outstanding issues into summary format for periodic communication to the User Group for prioritization and subsequently to Steering Committee and Project Sponsors for approval of priorities.
  • Participate in the change management process overseeing the definition, approval, and implementation of scope changes.
  • Perform issue management including facilitation of issue resolution and implementation.
  • Interface with business client management to solicit requirements and drive issue resolution.
  • Prepare for and participate in his/her annual performance appraisal.
  • Demonstrate effective oral and written communication with other team members including managers, peers and direct reports.
  • Demonstrate effective teamwork and working relationships with others.
  • Demonstrate a self-directed approach to learning new technologies in the field; pursue professional development
  • Take personal ownership (going beyond assigned tasks to make projects better, identifies and reports issues, demonstrates strong concern for client and initiatives)
  • Demonstrate personal leadership


About You:

The successful candidate will:

  • Have strong oral and written communication skills, especially with other team members including managers, peers and business stakeholders.
  • Be an energetic and effective team contributor with a passion for software development, new technologies and automation. Demonstrate effective teamwork and working relationships with others
  • Be proficient in the following software
    • MS Office, Visio, JIRA, Confluence, Balsamiq Wireframe, Blue Prism

Experience and Technical Skills

  • Minimum of 3 years Business Analyst experience working with IT development teams
  • Minimum 1 year Business Analyst experience in Robotics Process Automation
  • Demonstrated knowledge in Cloud is a plus
  • Ability to work in a fast paced, complex IT environment
  • Experience capturing and documenting business/system requirements
  • Ability to translate business needs into product analysis objectives, business and data requirements
  • Excellent oral and written communications skills required
  • Strong project and time management skills with an ability to set and maintain priorities
  • Strong analytic, problem solving, business judgment and organization skills required
  • Methodology desirable but not required.
  • Has good working knowledge of business analysis and BABOK Guide knowledge
  • Experience creating wireframes and mockups using tools like Visio and Balsamiq



  • Bachelors' degree or equivalent experience
  • Demonstrated commitment to continuous improvement and training


Desired skills and expertise

  • Strong proficiency with Jira
  • Proficiency with Microsoft Project, Visio, Office
  • Experience in Robotic Process Automation
  • Experience in a financial services company


Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.