Local IT Support Administrator (Night Shift)

Information Systems & Technology Makati City, Manila


Description

Local IT Support Administrator (Desktop Administrator)

Makati, Philippines

 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

  • Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
  • Configuration and basis support of Blackberry devices.
  • Provide day to day technical and user support for personal computers and printers.
  • Basic administration of the telephone system (e.g. Move, Add, Changes to telephone extensions)
  • Moving of personal computer equipment to facilitate internal office desk moves.
  • Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incidnet, Request and Problem Management.
  • Local Backup Tape Management.
  • Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
  • Submit Knowledge Base articales and update technical and support documentation.
  • Monitor ticketing queues and comply with quality guidelines when managing incidents.
  • Work with the IT manager to continuously look for ways to improve the overall efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations.
  • Assist the IT manager in planning ,  reporting and local audits.
  • Work shifts and provide out of office (on-call) support from time to time.
  • Act as a local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.) helping to ensure successful implementation and knowledge transfer/handover of new technologies.  

 

About You:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • 2 years providing technical support to end users with computers running Windows XP / Windows 7 .
  • Proactive, enthusiastic and ambitious
  • Good team worker
  • Excellent problem solving skills
  • Excellent customer service skills
  • Excellent verbal and written communication skills.
  • Ability to lift 75lbs
  • Full-Time position(s) available.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.