Operations Supervisor

Banking Services Grand Cayman, Cayman Islands


Operations Supervisor

Cayman Islands


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Citco Bank provides fully integrated transaction, deposit, foreign exchange and credit facilities to our Fund Services and Governance Services clients. Operating in strategic global centres Citco Bank provides access to best of breed process and technology.

As a core member of our Banking team you will work closely with internal stakeholders and cross-functional teams to minimize operational risks and ensure our clients experience seamless delivery across ban As the Operations Supervisor will be responsible for overseeing the payment and custody activities within the bank ensuring the delivery of a seamless service to Citco’s growing client base.               

Your Role:

  • You will support the Operations Manager in discharging their responsibilities around the completion of client deliverables, staff development and task allocation.
  • You will be responsible for the daily operations of the team as a whole as well as the underlying groups within it and ensuring that staff adheres to the guidelines and procedures established by management.
  • Responsible for day to day processing of clients payment instructions.
  • Responsible for day to day oversight of client’s custody activity.
  • Ensure prompt handling of both client’s and outside service provider’s queries.
  • You will provide feedback for further development of procedures to enhance the quality of service and mitigation of risks for the department. 
  • Participating in special projects when required.

About You:

  • You are Bachelor’s degree in Business Administration, Economics or Finance.
  • You have 5 years of experience in the financial services industry.
  • You have experience working in a payment processing role within the financial services industry.
  • You must have 1-2 years in a supervisory role
  • You have advanced knowledge of SWIFT and other wire payments systems
  • Hedge fund service industry experience (would be an advantage)
  • You have experience in implementing operational processes.
  • You have strong project management, organizational, communication and interpersonal skills.
  • You are dynamic, organized and motivated.
  • You have ability to set priorities and work with tight deadlines.
  • You have ability to work in a team, under pressure and take initiative.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.