Release Coordinator (Day Shift)

Information Systems & Technology Makati City, Manila


Description

Release Coordinator

Makati, Philippines

 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

  • Receive and provide guidance as necessary to complete deployments by working closely with multiple groups - including internal clients, Business Analysts, Development, QA, Connectivity, Program Management, IT and Business area management.
  • Update established deployment documentation and procedures accordingly based on the particular software version changes + deployment post mortem/lessons learned
  • Work with various internal groups to schedule external client deployments and maintain the inevitable changes via the upgrade/ patch release calendar
  • Comply with Change Management guidelines and utilize USD ticketing system to ensure that QA/Production environment integrity is maintained
  • Execute automated reports in a timely manner and escalate any issues, as delivery of the reports for internal client signoff is a prerequisite to the actual production deployment
  • Manage the distribution of installation/update instructions and release notes to all clients
  • Actively participate in Release Management group meetings/discussions
  • Ability to work with guidance from more senior team members

About You:

  • Associate’s or Bachelor's degree in a related discipline is preferred, such as Computer Science
  • 1-2 years of Release Management, Associate Project Management, Computer Operations or Call Center experience
  • Basic knowledge of ITIL principles, procedures and techniques is beneficial
  • Basic understanding of the Software Development Life Cycle and fund services technology/principles (or similar financial discipline) is beneficial
  • Must possess strong analytical skills and ability to effectively work with employees at all levels of the organization
  • Ability to work in a fast-paced environment and be flexible to meet time demands without compromising quality
  • Demonstrated skills in working with MS Office Suite (Outlook, Word, Excel, PowerPoint)
  • Must possess excellent oral and written communications skills, as well as being detail oriented
  • “Can do” attitude with strong work ethic to get the job done, regardless of circumstances

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.