Application Support Analyst

Makati, Philippines

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

The Support Analyst will provide front line support in addressing the application incident queue. The person in this role will perform troubleshooting of application and server processes, with some data analytics, and communicate with users. The Support Analyst will also ensure our applications are ready for business especially after maintenance work such as patching or software releases.

This is a demanding role within a fast-paced business unit requiring customer facing skills, attention to detail, ability to quickly learn hedge fund operations and fund accounting and the ability to work in a team environment. 

About You:

• have strong oral and written communication skills, especially with other team members including managers, peers and business stakeholders
• be an effective team contributor with a passion for growth, new technologies and automation
• be commited to ongoing technical development and/or certification
• demonstrate effective teamwork and working relationships with others
• troubleshoot and isolate application issues effectively and efficiently
• monitor the incident and request queue and resolve as per set procedures
• identify urgency and proper prioritization of concurrent tasks or issues
• have experience with System/Application Administration and Support including:
  • Unix/Windows Servers navigation and scripting
  • Windows Desktop/User session navigation
  • Oracle/SQL/Postgres DB familiarity and query building
  • AWS navigation and troubleshooting
  • Working knowledge of Java or #NET

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.