Desktop Management Administrator

Philippines

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Desktop Management team in Infrastructure Support group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

• You will build and maintain Windows 10 & 11 images
• Inject and update boot images, troubleshoot any issues during Windows 10 imaging process
• Provide L3 support for Windows client OS and Office suite
• Package and deploy software via systems management applications: MS MEM/Intune, CA ITCM, HP Device Manager
• Manage DHCP scopes in Windows servers
• Administer end user software approval process, collaborate with enterprise architecting and IT security teams
• Monitor Service Desk queues and comply with quality guidelines when managing incidents.
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
• Participate in weekend on-call schedule
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages

About You:

• You are 3+ years of hands-on experience with Windows 10 & 11 installations, managing and troubleshooting
• Proficiency in Microsoft End Point Manager/Intune, Microsoft Windows Server Update Services (WSUS) and Deployment Toolkit (MDT)
• Experience with software packaging for massive scale deployments with automated software distribution tools on Microsoft Windows systems
• Excellent communication skills; ability to collaborate with customers to find optimal solutions
• Experience in any of the following, or similar, is a plus:
  • HP Device Manager
  • CA ITCM
  • Microsoft SCCM
  • DHCP management
  • Azure
  • Basic Linux knowledge
• You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
• You able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team
• Must be amenable to night shift schedule (Manila time) 

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.