IT.Business Continuity Management Compliance Coordinator

Risk & Compliance Makati City, Manila


Business Continuity Compliance Coordinator

Manila, Philippines


About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Business Continuity Management team, you will work with dedicated professionals to ensure our clients maintain access to their critical systems as well as continues business operations while keeping Citco ahead of industry trends and in compliance with regulatory bodies worldwide.

Your Role:

  • The BCM Program may look to undergo certification for ISO 22301.  This role will be responsible for determining readiness and facilitating the certification process when the program is ready.
  • Responsible for the oversight of standard business continuity and disaster recovery compliance tasks.  This includes responding to internal and external audit requests and client audits/ due diligence requests. 
  • Maintains audit workload and calendar.
  • Responsible for reporting on key risk indicators and key performance indicators of the business continuity management program.
  • Reporting on metrics related to customer queries and audits as well as general program reporting dashboards including maintenance of data on SharePoint portals.
  • Coordinates and represents the BCM team for all audits.  Serves as a right hand to the BC Manager for business continuity tasks. 
  • May attend and speak for the team during client meetings.
  • Contributes to BCM training development and rollout.
  • With minimal guidance, assists the BCM team with the identification of risks prior to audits and throughout the year.
  • Contributes to major program milestones, such as DR tests, with the rest of the BCM team.  May require 3-4 Saturdays a year.
  • Development of projects and programs to improve compliance for the company. May complete similar tasks for vendor continuity.
  • Will contribute to the evaluation of testing protocols each year in response to personnel changes, etc.
  • Planning, execution, and post-implementation activities for projects within the Business Continuity / Disaster Recovery team
  • Development and regular review of BCP and DR and documentation. Documentation is an important part of the position
  • Maintenance and update of SharePoint portals including data archival.
  • Utilization of online IT service and support tools to search and create Change Orders, Request tickets, and company-wide notifications.
  • Creation and maintenance of business continuity and disaster recovery metrics and test reports.
  • You will be involved with data entry and analysis of testing utilizing SharePoint and other collaboration tools.
  • Professional email and phone communication with teams across many countries and time zones including scheduling and leading conference calls.
  • No direct reports.

About You:

  • You have a deep understanding of Business Continuity and Disaster Recovery with applicable experience.
  • Prior audit experience of 2-5 years, either as an auditor or compliance role handling audits.
  • Familiarity of ISO 22301; experience going through certification preferred.
  • You have an understanding of IT concepts and general technologies.
  • Ability to lead conference calls with business and IT staff.
  • You have experience using SalesForce platform (a plus).
  • You have experience using Fusion Risk Management BCP software (a plus).
  • You have proficiency using Microsoft SharePoint.
  • You have proficiency using the Microsoft Office Suite (Word, Excel, PowerPoint).
  • You have complex problem solving and critical thinking skills.
  • You have excellent communication and documentation skills.
  • You have the ability to be self-directed when required; Self-starter.
  • You have Project Management Experience and Skills: You are organized and able to keep track of many tasks at one time.  Able to prioritize work according to deadlines.
  • You have demonstrated proficiency in interpersonal and communication skills including oral and written English.
  • You have availability and willingness to travel occasionally for business.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.