IT.Security Analyst

Information Systems & Technology Muntinlupa City, Philippines


IT Security Analyst (Governance)

Makati, Philippines


About the Team & Business Line

Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence.


As a valuable member of our Security team, you will work closely with internal stakeholders and cross-functional teams to support the organization in implementing a robust security and risk management and control framework globally across all lines of business.


Your Role

This position is responsible for creating technical documentation and written policies and announcements, training material including short video segments, companywide newsletters, illustrations, PowerPoint presentations, VISIO technical diagrams for use by the IT Security department. This position reports to the IT Security Senior Analyst. The position will liaise with Security department heads particularly with Project Management and Compliance. Principal accountabilities are outlined below:

  • Maintain user manuals and online help systems for a large product suite
  • Create user guides and procedure documents. In most cases, templates will be provided but for targeted audience communication other more creative methods will be needed.
  • Create short audio and video segments to enhance communications
  • Layout SharePoint sites providing guidance as to colors, schemes and placement of info as well as editing content for brevity and impact
  • Update written compliance policies
  • Respond to documentation-related questions/concerns from clients/client services.
  • Requirements documentation and use cases
  • Business policies and procedures
  • Workflow diagrams and process maps
  • Instructional design and training development
  • Technical illustrations
  • Use of Multimedia applications
  • Proposals and technical white papers
  • He/she will utilize strong business analysis skills to determine communication requirements, and manage those requirements throughout the project lifecycle.
  • They employ principles of usability to ensure communication is delivered in the right format for the audience, and test communication deliverables throughout the project lifecycle to validate against the requirements.
  • Work directly with integration teams to communicate product information.
  • Assist in project delivery and training


About You

  • You must possess at least a BS/BA degree
  • Very strong English grammar. Should have the ability to recognize grammatical and formatting errors in client document deliverables
  • Requires 2 years technical writing experience.
  • Highly proficient in developing written documents and briefing materials, as well as user guides for software applications, security plans, test plans, etc.
  • Experience supporting working groups, studies and analysis, document reviews
  • Creation of document templates and style guides.
  • Experience working with developers and engineers in the support of technical documentation
  • At least basic knowledge on general IT and information security processes and concepts.
  • Highly proficient in using Microsoft Office suite such as Word, PowerPoint, etc.
  • Knowledge of Microsoft Sharepoint or other web content management tools.
  • Knowledge of HTML and Web authoring tools/languages is a plus
  • Experience with graphic manipulation software also helpful.
  • Must be willing to provide writing samples or portfolio.
  • Key competencies and characteristics:
    • Work independently with minimal direction and or supervision.
    • Proactive with good project management and organizational skills.
    • Strong negotiation and influencing skills.
    • Confident personality with ability to communicate clearly and succinctly.
    • Portray professional demeanor.
    • Accept responsibility and personal accountability.
    • Demonstrate flexibility and adaptability in approach to work.
    • Demonstrate use of professional judgment on the job.
    • Demonstrate effective teamwork and working relationships with others, both from Citco and external clients.
    • Demonstrate a self-directed approach to learning new technologies in the field; pursue professional development
    • Ability to effectively manage multiple concurrent projects/tasks  with high attention to detail
    • Detail oriented, thorough, very organized.
    • Experience working in professional office setting.