Associate Customer Content Specialist - Processor

Cision US Cleveland, Ohio


Description

Position at Cision US

Associate Customer Content Specialist, Processor - Day

 

We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers. 

 

Responsibilities:

 

As an Associate Customer Content Specialist based out of our bureau, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Your razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).

 

Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment. Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients’ needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire’s reputation for providing excellent customer service, your consultative approach will be essential as you answer clients’ questions and proactively recommend our solutions to engage their audience.

 

Qualifications:

  • Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
  • Bachelor’s Degree required.
  • A degree in Communications, Journalism, English or related field a plus.
  • Ability to handle multiple tasks in a fast-paced, deadline-driven environment and capable of working in a Windows environment.
  • Microsoft Excel, Word and Web applications -- will ensure you hit the ground running.
  • Must be flexible with schedule, with some OT and holiday coverage required.
  • Must excel under pressure.

Company Insights:

  • State-of-the-art office
  • Medical, dental, vision
  • FSA (Health & dependent care)
  • Life & disability insurance
  • 401(k)
  • Flexible PTO and work arrangements
  • Casual work environment
  • Tuition reimbursement & professional training

 

About Cision:

 

Cision Ltd. (NYSE: CISN) is a leading global provider of software and services to public relations and marketing communications professionals. Cision's software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 3,000 employees with offices in 15 countries throughout the Americas, EMEA, and APAC. For more information about its award-winning products and services, including the Cision Communications Cloud®, visit www.cision.com and follow Cision on Twitter @Cision.  

 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

 

EEO/AA employer M/F/D/V, 41 CFR 60–1.4