Client Success Associate

Bulletin Intelligence Reston, Virginia


Description

Position at Cision US

Who we are:

Bulletin Intelligence delivers fully-customized news media briefings and dashboards to senior corporate and government executives that provide, as one Fortune 100 CEO described it, “The perfect antidote to information overload.” Our analysts work overnight utilizing proprietary software to scour tens of thousands of sources – news, white papers, financial analyst reports, market research, business opportunities, etc. – and distill their core findings into quick-read briefing memos for the most demanding executives in the world.

The position:

As a forerunner in the executive briefing business, we rely on our Client Success team to be the voice of the company and ensure our clients’ expectations are exceeded in everything we do.

As a Client Success Associate, you will need to know how to navigate complex situations. You will be responsible for developing partnerships with our clients to help them achieve their goals and establish Bulletin Intelligence as a partner on their team. You are the client’s voice within the company and the voice of the company to the client. As such, the Client Success Manager plays an invaluable role in client communication, problem solving and editorial quality control.

This includes onboarding and implementation, ongoing adoption, growth, and ultimately renewal. The Client Success team works daily to go above and beyond to wow our clients and ensure they have the best experience in every interaction with our company. The perfect candidate is a detail-oriented problem solver who builds partnerships externally and internally while bringing an intellectual curiosity to work each day.

What is a typical day like?

It depends on the day. You may be talking to clients about improving our service. Or you could be resolving client issues under a tight deadline. You could also be working closely with editorial, technical and sales departments to resolve client issues and enhance our products and service. No day is the same when it comes to serving our clients. 

Essential functions: 

  • Build long-term client relationships.
  • Anticipate and articulate client needs to become a trusted advisor and business partner.
  • Write quick updates or short turnaround reports for clients on tight deadlines.
  • Engage internal team members, including operations and sales, to deliver on client objectives.

Who we want to see:

  • The ideal candidate will have strong relationship skills with a service mentality and really “get” the news.
  • A problem solver who can tackle issues head-on.
  • Demonstrated intelligence and unfailing attention to detail.
  • The ability to think on your feet and stay above stressful situations.
  • A team player who will pitch in when needed.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree required.
  • 1 to 5 years of media/journalism/customer experience preferred.

What we offer:

Bulletin Intelligence offers comprehensive health benefits, a flexible PTO program, free parking, an on-site gym, casual dress code, and a beautiful new office space. We are metro accessible (Wiehle) and very close to the W&OD trail. The competitive spirit thrives here. Whether it be in delivering the best product possible to our clients, or running our fastest in a company-sponsored road race, we welcome the dedicated and the driven. Join us!

 


Bulletin Intelligence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, gender identity and sexual orientation or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Recruiting@Cision.com.

Bulletin Intelligence invites any applicant to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request at Recruiting@Cision.com. 

About Cision:

Cision is a leading global media intelligence company, serving the complete workflow of today’s communication professionals. Offering the industry’s most comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, Asia, Latin America and Australia. For more information, visit www.cision.com or follow @Cision on Twitter.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

EEO/AA employer M/F/D/V, 41 CFR 60–1.4