Customer Quality Engineer - Key Accounts BS-5506

Engineering Services Austin, Texas

At Cirrus Logic, mixed-signal engineering drives our company. We develop high-performance, low-power signal processing solutions in audio, voice and haptics, delivering innovative end-user experiences and solving difficult challenges for new generations of mobile and consumer devices. While breaking the innovation barrier, we've also built an award-winning company culture, thanks to our extraordinary workforce and our ongoing efforts to champion and promote diversity, as well as our principles of equality and fairness in the workplace. Do you enjoy working alongside the industry's top engineers and solving sophisticated challenges for the world's top consumer brands? Join our team and help us continue to make this an exceptional place to work!

As a Customer Quality Engineer, you will be responsible for interactions with our largest customer and will work closely with multi-functional teams across the organization to drive ongoing improvements in quality processes to support the customer! You will directly collaborate with leaders across all functions to enable best-in-class product development, qualification, implementation, and execution of best practices, and will significantly impact our programs by being the customer voice within the quality function.

Responsibilities

  • Establish key contacts and foster working relationships within the customer; both engineering and management ranks.
  • Strategic identification and prioritization of issues and corrective actions
  • Manage and drive timely closure of customers’ issues. Work to resolve problems including oversight of the initiation and closure of root cause and corrective/preventative actions.
  • Establish key actions to measure, evaluate and improve Customer Satisfaction.
  • Interact and collaborate with Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or matters of significance.
  • Lead and participate in customer proposal of programs/activities as requested/required.
  • The Customer Quality Engineer (CQE) will be the “voice of the customers” in order to drive/influence the implementation of programs that will lead to products and service quality improvement.
  • Directly interface with Cirrus Logic management across functions to enable product development, qualification execution, and implementation of quality best practices.
  • Work with our engineers to ensure component quality and reliability; making recommendations for improvement.

Required Skills and Qualifications

  • BS in Electrical Engineering / Mechanical Engineering /Advanced Mechanics / Physics / Materials and 5+ years of experience
  • Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal audio devices (CODEC, DAC, AMP, MEMs)
  • Strong problem solving, documentation, and communication skills.
  • Strong negotiation and influencing skills
  • Solid understanding of semiconductor fabrication, assembly, and product assembly processes
  • Good understanding of ATE and bench test methods, results, and interpretation
  • Working knowledge of statistics and production control processes; Knowledgeable in data analysis and interpretation
  • Able to handle fast paced customer quality issues while maintaining the highest level of integrity in facing both the customer and internal engineering teams
  • Strong communication (oral & written), presentation and interpersonal skills
  • Must be able to available for up to 20% travel to Asia or within the US

Preferred Skills and Qualifications

  • MS in Electrical Engineering, Mechanical Engineering, Advanced Mechanics Physics or Materials and a minimum 10+ years of experience.

This position is located in Austin, TX

Cirrus Logic is an Equal Opportunity/Affirmative Action Employer. We strive to select the best qualified applicant for any opening and to reward employees based on their skills, experience and performance. We do not discriminate on the basis of race, color, national origin, pregnancy status, marital status, gender, age, religion, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity, genetic information or any other characteristic protected by law.