IT Operator

Information Technology Las Vegas, Nevada


                       JOB DESCRIPTION


JOB TITLE:                               IT OPERATOR

DEPARTMENT:                        I.T.

STATUS:                                  FULL-TIME

REPORTS TO:                          I.T. HELPDESK MANAGER




We are seeking a detail-oriented, thorough, and organized IT Operator to join our growing team. In this position a successful candidate will play a key role in providing support for all areas and levels of the Casino & Hotel Operations. 



  • Provide remote and onsite desktop technical support, diagnose, and resolve any issues as they arise, escalating to vendors if necessary
  • Maintain, analyze, troubleshoot, and repair all hardware and computer peripherals
  • Document, upgrade, and replace hardware and software as needed
  • Provide follow-up to end users regularly throughout the issue resolution process, ensuring open and smooth communication
  • Provide up-to-date information to end users in response to specific inquires
  • Notify System Admins and / or Network Engineers regarding potential issues as they arise
  • Maintain inventory control of computers, hardware, and any other peripherals – notifying management of any shortages or orders to be placed
  • Assist System Admins & Network Engineers on any special projects as assigned.



  • Previous IT Experience in hospitality preferred
  • Excellent customer service skills
  • Familiarity with Active Directory and Exchange is preferred
  • Familiar with imaging computers and upgrading of operating systems
  • Excellent documentation and communication skills
  • Ability to quickly grasp technical issues and provide applicable solutions
  • Customer focused attitude with ability to interface directly with end-user clients
  • Critical Thinking and Problem Solving
  • Ability to work independently and/or with a team
  • Strong working knowledge of Microsoft Office
  • Must be at least 21 years of age
  • Must be able to maintain gaming work card





  • Associates Degree or equivalent work experience in in a technical environment
  • 1-3 Years of technical support experience



  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Manual dexterity to operate job related equipment
  • Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area.  Constant contact with fellow team members















This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job.   While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


FLSA: Exempt (Salary):                   Non-Exempt (Hourly):    

License(s) Type:      

EEOC Code: